Dish Network In Alaska & Hawaii
Dish Network knowledge about Alaska and Hawaii
- 1.Dish mover is available for customers relocating to Hawaii.
- A.
True
- B.
False
- C.
True, but only in certain areas
- 2.What would you do for a customer that calls in from Juneau, AK requesting a DIU...
- A.
Advise DIU is not available in their area
- B.
Advise them to contact a local retailer
- C.
Qualify them for the existing promotion and refer to RSP to schedule
- D.
Qualify & schedule customer for DIU promotion
- 3.A customer subscribed to America's Top 200 with HD, in Alaska, will receive which of the following channels?
- A.
NHL Network HD
- B.
Disney XD HD
- C.
TruTV HD
- D.
Planet Green HD
- E.
None of the above
- 4.When can a customer return equipment, after canceling their account, to their local retailer?
- A.
Anytime within the contract period
- B.
Within the first year of activation
- C.
Within six months of activation
- D.
Never, must be sent directly to Dish
- 5.The Dish 1000.2 is used in Hawaii...
- A.
When a customer subscribes to any HD programming
- B.
When a customer subscribes to America's top 200 or higher w/HD
- C.
On all standard installs
- D.
None of the above
- 6.What dish configuration is offered for a customer in Alaska wishing to subscribe to America's Top 120 & the Japan channel?
- A.
Dish 1000.2 w/wing to 118.7
- B.
Dish 500+, w/wing to 129
- C.
D500AK w/ wing to 118.7
- D.
Dish does not offer a configuration for AK customers
- 7.When is a wing dish required for Alaska customers?
- A.
When they subscribe to HD
- B.
Standard with all new connects
- C.
When subscribing to America's top 200 or higher
- D.
Only when subscribing to America's top 250 with HD
- E.
Never, wing dish is not used in Alaska
- 8.How many premium HD movie channels do customers in Alaska get when they subscribe to the everything pack w/HD?
- A.
4
- B.
6
- C.
10
- D.
16
- E.
21
- 9.If you build a work order for a customer in Hawaii, and are unable to schedule a date you should..
- A.
Complete work order and have customer contact local installer for scheduling
- B.
Advise customer they live outside the service area
- C.
Contact installation provider to assist in scheduling
- D.
Advise customer someone will be contacting them within 72 hours for scheduling
- 10.Which Dish systems would a customer in Hawaii possibly have?
- A.
D300
- B.
D500
- C.
Superdish
- D.
Both a & b
- E.
Both b & c
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