Dish Network In Alaska & Hawaii

10 Questions | Total Attempts: 45

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Alaska Quizzes & Trivia

Dish Network knowledge about Alaska and Hawaii


Questions and Answers
  • 1. 
    Dish mover is available for customers relocating to Hawaii.
    • A. 

      True

    • B. 

      False

    • C. 

      True, but only in certain areas

  • 2. 
    What would you do for a customer that calls in from Juneau, AK requesting a DIU...
    • A. 

      Advise DIU is not available in their area

    • B. 

      Advise them to contact a local retailer

    • C. 

      Qualify them for the existing promotion and refer to RSP to schedule

    • D. 

      Qualify & schedule customer for DIU promotion

  • 3. 
    A customer subscribed to America's Top 200 with HD, in Alaska, will receive which of the following channels?
    • A. 

      NHL Network HD

    • B. 

      Disney XD HD

    • C. 

      TruTV HD

    • D. 

      Planet Green HD

    • E. 

      None of the above

  • 4. 
    When can a customer return equipment, after canceling their account, to their local retailer?
    • A. 

      Anytime within the contract period

    • B. 

      Within the first year of activation

    • C. 

      Within six months of activation

    • D. 

      Never, must be sent directly to Dish

  • 5. 
    The Dish 1000.2 is used in Hawaii...
    • A. 

      When a customer subscribes to any HD programming

    • B. 

      When a customer subscribes to America's top 200 or higher w/HD

    • C. 

      On all standard installs

    • D. 

      None of the above

  • 6. 
    What dish configuration is offered for a customer in Alaska wishing to subscribe to America's Top 120 & the Japan channel?
    • A. 

      Dish 1000.2 w/wing to 118.7

    • B. 

      Dish 500+, w/wing to 129

    • C. 

      D500AK w/ wing to 118.7

    • D. 

      Dish does not offer a configuration for AK customers

  • 7. 
    When is a wing dish required for Alaska customers?
    • A. 

      When they subscribe to HD

    • B. 

      Standard with all new connects

    • C. 

      When subscribing to America's top 200 or higher

    • D. 

      Only when subscribing to America's top 250 with HD

    • E. 

      Never, wing dish is not used in Alaska

  • 8. 
    How many premium HD movie channels do customers in Alaska get when they subscribe to the everything pack w/HD?
    • A. 

      4

    • B. 

      6

    • C. 

      10

    • D. 

      16

    • E. 

      21

  • 9. 
    If you build a work order for a customer in Hawaii, and are unable to schedule a date you should..
    • A. 

      Complete work order and have customer contact local installer for scheduling

    • B. 

      Advise customer they live outside the service area

    • C. 

      Contact installation provider to assist in scheduling

    • D. 

      Advise customer someone will be contacting them within 72 hours for scheduling

  • 10. 
      Which Dish systems would a customer in Hawaii possibly have?
    • A. 

      D300

    • B. 

      D500

    • C. 

      Superdish

    • D. 

      Both a & b

    • E. 

      Both b & c

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