Digital 4 & 5 Sitges
- 1.Which of the following is NOT an effective question to determine support needs
- A.
Could you tell me how the course has been going?
- B.
What do you want to learn to do?
- C.
What issues have you been having with the programme?
- D.
How easy have you found the programme to use?
- 2.From which section can you add a new activity?
- A.
My Course
- B.
Content Library
- C.
Both of the above
- D.
None of the above
- 3.In which section must you save a copy of your activity?
- A.
My Course
- B.
Content Library
- C.
Both of the above
- D.
None of the above
- 4.Which of the stages of the PLUSS process is characterised by open questions?
- A.
Impact
- B.
Information Gathering
- C.
Needs Probing
- D.
Matching
- 5.What is the difference between the question types Homework and Practice tests?
- A.
Difficulty of questions
- B.
Type of questions
- C.
Activity preference settings
- D.
None of the above
- 6.Where can you find how to videos for a wide range of MyLab needs?
- A.
Myenglishlab.com
- B.
Pearsonlongmansupport.com
- C.
Both of the above
- D.
None of the above
- 7.Where can you find technical support and the latest technical updates?
- A.
Myenglishlab.com
- B.
Pearsonlongmansupport.com
- C.
Both of the above
- D.
None of the above
- 8.What is a benefit?
- A.
An attribute of a product
- B.
Why a feature is useful in general
- C.
How a feature addresses a need
- D.
All of the above
- 9.Which stage of the PLUSS process is characterised by funnel questions?
- A.
Impact
- B.
Information Gathering
- C.
Needs Probing
- D.
Matching
- 10.When creating an exercise can you?
- A.
Use questions from the question library
- B.
Create your own exercises
- C.
Both of the above
- D.
None of the above
Questions: 18 | Attempts: 1093 | Last updated: Mar 21, 2022
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