Di CSR

30 Questions

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CSR Quizzes & Trivia

Questions and Answers
  • 1. 
    Orders entered via STOPENTRY can be sent to both MDU radios and scanners.
    • A. 

      True

    • B. 

      False

  • 2. 
    You can enter notes on a DI stop by pressing F12, but the notes go into a special instruction field, not a "notepad."
    • A. 

      True

    • B. 

      False

  • 3. 
    Check the items which are TRUE.
    • A. 

      You can cancel a DI stop just like you can cancel a COPS ticket.

    • B. 

      You do not see the customer name on the stop itself.

    • C. 

      Ord: stands for Order #.

    • D. 

      The unique ID of a stop acts like a tracking # in COPS.

    • E. 

      You cannot see the csr on an order, but this data can be pulled via reports.

  • 4. 
    Check the service types which indicate the order should be entered in DI rather than in Order Entry:
    • A. 

      92 - Freight Distribution

    • B. 

      76- LTL

    • C. 

      65- Route Scheduled

    • D. 

      56- Nonrate

    • E. 

      46- Distribution

    • F. 

      93- Freight LTL

    • G. 

      77- LTL II

  • 5. 
    What is required to enter an order in DI?
    • A. 

      Line item detail such as barcode numbers or a single line item with MANUAL and the total # of pieces if the customer cannot provide barcode numbers.

    • B. 

      Line item detail is not required.

  • 6. 
    We change the Item field from N to Y in order to add the description of the items and the piece count.
    • A. 

      True

    • B. 

      False

  • 7. 
    If you leave the Scan Y? field as yes, a driver can deliver the stop on a radio and not have to use a scanner.
    • A. 

      True

    • B. 

      False

  • 8. 
    Entering an address works like regular order entry because the delivery addresses are pulled from the same _______________ file.
    • A. 

      Import database

    • B. 

      Customer POINTS

    • C. 

      Global POINTS

  • 9. 
    What is the correct way to enter a HY5 delivery which has to be delivered between 10am and 4pm?
    • A. 

      Just enter through, the service type will default to the right times

    • B. 

      Enter 1000 in the first Time field and 400 in the next time field

    • C. 

      Enter 1600 in both Time fields

    • D. 

      Enter 1000 in the first Time field and 1600 in the next time field

  • 10. 
    In addition to CUST, a customer must be set up in SHIPPERS or you cannot add an order via STOPENTRY.
    • A. 

      True

    • B. 

      False

  • 11. 
    If you do not enter in any times in the TIMES field, what will the default delivery time be for both DIST and HY5 orders?
    • A. 

      1700

    • B. 

      1800

    • C. 

      None

  • 12. 
    The reference field is where we enter the BOL #.
    • A. 

      True

    • B. 

      False

  • 13. 
    You can edit line item detail via STOPENTRY.
    • A. 

      True

    • B. 

      False

  • 14. 
    If you enter in route, piece, weight, and time information in the topmost screen of STOPENTRY, it will copy that information on every stop you add until you edit the top fields.
    • A. 

      True

    • B. 

      False

  • 15. 
    • A. 

      Use the COD Amt field in STOPENTRY under line items.

    • B. 

      Put a $ sign in front of the consignee name and enter in the COD amount in special instructions via F12.

    • C. 

      We don't do CODs in DI.

  • 16. 
    What is route ZAPPTS used for in DI?
    • A. 

      To ZAP or cancel stops we don't need in the system

    • B. 

      As a holding pen for stops where we need to call and arrange a specific delivery time/date

    • C. 

      As a place to put stops which have been sent back to the original shipper

  • 17. 
    By working with CX Engineering, zip codes can be assigned to certain routes so stops will automatically get assigned to the route rather than all fall into an unassigned route.
    • A. 

      True

    • B. 

      False

  • 18. 
    UNROUTE represents all unassigned stops for the whole company (all regions).
    • A. 

      True

    • B. 

      False

  • 19. 
    What is the DI Review Report?
    • A. 

      A comprehensive series of spreadsheets showing exceptions to delivery in DI, appointments, and short orders for the previous day.

    • B. 

      A comprehensive series of spreadsheets summarizing all the deliveries in DI for the previous day.

    • C. 

      A quick summary of the stops and pieces in DI today.

  • 20. 
    "RDL"  refers to refused at delivery.
    • A. 

      True

    • B. 

      False

  • 21. 
    Check all the true statements below:
    • A. 

      A RDL which does not have a delivery date will automatically RDL to the next business day.

    • B. 

      A scanner-entered exception code automatically RDLs the stpo to the next business day.

    • C. 

      A stop missing delivery pieces but with a signature and delivery time and driver # will flow in to COPS and rate/settle.

    • D. 

      To flow in to COPS, a DI stop must have a driver # assigned to the stop's route.

    • E. 

      RDLs do not automatically bill the customer or pay the driver.

    • F. 

      Orphans will remain visible on the route if they are not closed out.

  • 22. 
    An RDL Orphan refers to a stop which has an exception code for the current day AND is missing a signature.
    • A. 

      True

    • B. 

      False

  • 23. 
    An RDL orphan is a stop which has been attempted at least once before today,but does not have an exception code or POD currently.
    • A. 

      True

    • B. 

      False

  • 24. 
    Which fastpath allows you to look for a stop by entering in the same of the delivery, the driver number, the city, or the delivery date?
    • A. 

      FINDITEM

    • B. 

      STOPENTRY

    • C. 

      FINDSTOP

  • 25. 
    To locate stop information for a particular item #, you can enter in all or part of the item # in FINDITEM.
    • A. 

      True

    • B. 

      False

  • 26. 
    Unlike order entry, you can enter orders for any company in STOPENTRY without changing companies first.
    • A. 

      True

    • B. 

      False

  • 27. 
    The Red/Green report is used by the following departments to resolve undelivered stops:
    • A. 

      CSR, Dispatch, Warehouse

    • B. 

      Sales, CSR, Dispatch

    • C. 

      CSR, Dispatch, Accounting

  • 28. 
    The DI Review report shows all of __________'s RDLs and orphans on the DI Exceptions tab.
    • A. 

      Today's

    • B. 

      The previous business day's

    • C. 

      The current billing week's

  • 29. 
    The ZSHORTS/ZAPPTS tab on the DI Review report will show:
    • A. 

      All short orders & appointments for the previous business day

    • B. 

      All short orders & appointments on those routes, regardless of the date

    • C. 

      All short orders & appointments which have been resolved

  • 30. 
    • A. 

      Both require research/ phone calls by customer service to resolve

    • B. 

      Both cannot be delivered by the drivers until the stops are moved to live routes

    • C. 

      Both are orphans which will not bill the customer or pay the driver until resolved