Dell Support Basic Questions Quiz

3 Questions | Total Attempts: 104

SettingsSettingsSettings
Please wait...
Dell Support Basic Questions Quiz

Overall Dell Support Quiz


Questions and Answers
  • 1. 
    A caller calls in and says I have a Dell Laptop and a Dell All in One Printer but cannot the currently cannot scan which of these is are possible problem.
    • A. 

      Dell Tool Bar is not installed

    • B. 

      Printer drivers are not installed

    • C. 

      WinsockFix is not running properly

    • D. 

      The proxy settings are incorrect

    • E. 

      Bad Hardware

  • 2. 
    A caller calls in and says "I have a Dell Laptop and a Dell All in One Printer but cannot the currently cannot scan"  Which helpfile do you follow?
    • A. 

      Software>Dell>Dell Printer

    • B. 

      Hardware>Laptop>Dell Automated Deployment (DAD) Process

    • C. 

      Hardware>Printer>Dell Printer

    • D. 

      Network>Connection>Remote Connectivity- VPN

    • E. 

      Software>Dell>Print Drivers

  • 3. 
    When do you code a ticket as Hardware>Laptop>Dell Automated Deployment (DAD) Process?
    • A. 

      The ticket is coded this way anytime a person calls with a Dell PC.

    • B. 

      Only when a user is preforming the steps of the DAD process.

    • C. 

      I code every ticket this way, every day all the time.