Dell Tool Bar is not installed
Printer drivers are not installed
WinsockFix is not running properly
The proxy settings are incorrect
Hardware>Laptop>Dell Automated Deployment (DAD) Process
Network>Connection>Remote Connectivity- VPN
The ticket is coded this way anytime a person calls with a Dell PC.
Only when a user is preforming the steps of the DAD process.
I code every ticket this way, every day all the time.