Dell Call Assessment Test! Trivia Quiz

12 Questions | Total Attempts: 52

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Dell Call Assessment Test! Trivia Quiz

DOC Exam - Q3


Questions and Answers
  • 1. 
    Customer purchase a system from Dell last year. He purchased a retail version of Windows 7 from sales. Customer called in and asking for reinstallation of Windows 7. As a DOC agent , do we support upgrades for OS like this one for free ? and Why ?
  • 2. 
    Customer purchase a new computer and he called in for OS upgrade from Vista to Win 7 , do we support it for free ? and Why ?
  • 3. 
    What are the improvements you want to see in the Yabadabadoc Newsletter to make it better and provide you more solution to your DOC issues ?
  • 4. 
    This tool primary philosophy is to fix problems by setting various things back to their original Microsoft defaults by applying the known fixes gleaned from MS Knowledge Base. It only supports Windows: 98, 98SE, Me, 2000, XP, and Server 2003. Most support and functionality is currently Windows XP.
    • A. 

      Dial-a-Fix

    • B. 

      Microsoft Fix It

    • C. 

      Windows Update

    • D. 

      Compatibility Checker

  • 5. 
    This is a Trend Micro free utility that generates an in depth report of registry and file settings from your computer.It makes no separation between safe and unsafe settings in its scan results giving you the ability to selectively remove items from your machine.
    • A. 

      HouseCall

    • B. 

      Hijackthis

    • C. 

      RUBotted

    • D. 

      Rootkit Buster

  • 6. 
    What website can we use to check Hijackthis logs ?
    • A. 

      Http://www.hijackthis.org/

    • B. 

      Http://www.hijackthis.com/

    • C. 

      Http://www.hijackthis.de/

    • D. 

      Www.trendmicro.com

  • 7. 
    What is the command line in Avenger to delete Registry Entries ?
    • A. 

      Registry Files to delete :

    • B. 

      Registry File to delete

    • C. 

      Registry Files to delete

    • D. 

      Reg Files to delete :

  • 8. 
    What is the command line in Avenger to move files ?
    • A. 

      Move Files :

    • B. 

      Files to moves :

    • C. 

      Files to move :

    • D. 

      File Mover :

  • 9. 
    Its an Optimization tool , privacy and cleaning tool. Remove files that are not being used in the system in order for the Windows to run faster. It also frees disk space and remove traces on your online activities.
    • A. 

      Revo Uninstaller

    • B. 

      CCleaner

    • C. 

      Registry Mechanic

    • D. 

      Disk Defragmenter

  • 10. 
    What is the possible cause of 0X7E BSOD ?
    • A. 

      Driver incompatibilities

    • B. 

      Processor error

    • C. 

      Memory parity

    • D. 

      Winlogon.exe infection

  • 11. 
    What is the name of the tool you need to use in order to check if a system is compatible with Win 7 ?
    • A. 

      Windows 7 Upgrade to Vista

    • B. 

      Windows 7 Toolkit Upgrade

    • C. 

      Windows 7 Upgrade Advisor

    • D. 

      Windows 7 to Vista Upgrade Toolkit

  • 12. 
    Is the Yabadabadoc Newsletters helping you in your DOC issues ?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Not Sure