You can place a new order for the item(s) they would like instead if it is available in that color and size. Then send an EF to cancel and refund the incorrect item(s) on the original order including additional shipping cost. The customer will be charged for the new order when it is placed and the refund will be issued within 24-48 business hours.
You would need to explain all sales are final and that this policy is listed in the FAQs section on the show website as well as on all confirmation receipts sent out
You would complete an EF and let the customer know it is simply a request, not a guarantee and that more than likely we will not be able to assist as all sales are final. Let the customer know they will be contacted back in 24-48 hours.
You the agent would provide the customer the customer service email for the DSI client they are calling in for. Refer to your screenpop. Let them know they will be able to assist them.
You would let them know that all sales are final and that any changes to their order is not possible.
You would let them know we can do so as long as the order has not been picked, place the order on hold in the Extranet. Send an EF to request the item(s) be canceled and refunded. The refund will be issued within 24-48 business hours. * If the order has not downloaded to the Extranet and/or the customer does not have the order number, we can still cancel an item(s) from the order. Send an EF including all pertinent information.
You would let them know they would have to cancel their order and place a new order. Send an EF to request the order to be canceled and refunded * If the order has not downloaded to the Extranet and/or the customer does not have the order number, we can still cancel an item(s) from the order. Send an EF including all pertinent information.
You will take their information and submit an EF.
You will simply let the customer know Deal Segments manages both Star Style Deals and Queens Deals and ask them to call back in a few days allowing us to correct the issue.
You will need to change the drop down to Queens Deals to locate the order, if it does not appear here also check under Deal Ticket and Star Style Deals. Be sure you have checked all dropdown options of DSI before submitting an EF.
None of the above.
You would let the customer at this time it is not possible to combine orders and that their orders will ship separately. You would refer them to the information on the website regarding all sales are final.
You would let the customer know we are able to combine 2 orders to ship together as long as: both orders were placed online successfully. Neither order has been picked in the Extranet. If we combine 2 orders, a partial initial shipping refund will be issued for the second order that was placed. You would then submit an EF including all information.
You would offer to cancel their original orders, verifying first all items are still available , you would then place a new order for all items on one single order. Submit an EF requesting cancellation for the original order.
None of the above
You may provide the phone number for the main office, 818-606-5945. Tell the customer to ask for Jeneeka. Please also send a regular EF for documentation purposes.
You would complete a Supervisors Escalation Form with detailed notes of the call along with the customers information.
You would place the customer on hold and have them wait for the next available supervisor.
You would complete an Escalation Form with detailed notes of the call along with the customers information.