Choose the correct CATEGORY:Guest was not able to connect to the internet. Guest tried using his birthday for three times to no avail. Agent tried to assist the guest, while probing. Suddenly guest mentioned that he's able to connect upon using the number that was provided to him at the frontdesk. End of call.

Guest discontinue troubleshooting

Choose the correct CATEGORY:MLCBB HotelGuest is unable to connect to HSIA. Agent checked the system - Local Area connection is disabled. Advised guest to enable to no avail. Agent found out its a company laptop and there is no way to enable the LAN Card. Advised guest to contact his IT first - guest acknowledged.

HSIA-Guest - LAN Configuration - Restricted Laptop

HSIA-Guest - Enquiries - User / Hotel Assistance

Choose the correct CATEGORY:Need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using the same device. Note: This applies to guest having valid purchase in the room using wired and still have his remaining time.

Guest - Docomo Hardware / Application - MLCBB

Dcmi Ld Problem Symptom And Category Quiz

Questions

Settings

Create your own Quiz

Share on Facebook Share on Twitter Share on Whatsapp Share on Pinterest Share on Email Copy to Clipboard Embed on your website

These guidelines are intended to provide Docomo interTouch Quality Specialists with the criteria for objective measurement of Docomo interTouch contacts. Categories and point values were designed such that scores are reflective of the agentÃ�Â¢Ã¯Â¿Â½Ã¯Â¿Â½s ability to meet both customer and business needs.

Questions and Answers

1.

Choose the correct SYMPTOM:Guest was not able to connect to the internet. Guest tried using his birthday for three times to no avail. Agent tried to assist the guest, while probing. Suddenly guest mentioned that he's able to connect upon using the number that was provided to him at the frontdesk. End of call.
- A.
  
  General Inquiry
- B.
  
  No Purchase Page
- C.
  
  Unable to browse some websites
Correct Answer
A. General Inquiry
2.

Choose the correct CATEGORY:Guest was not able to connect to the internet. Guest tried using his birthday for three times to no avail. Agent tried to assist the guest, while probing. Suddenly guest mentioned that he's able to connect upon using the number that was provided to him at the frontdesk. End of call.
- A.
  
  Username/Password Inquiry
- B.
  
  Guest discontinue troubleshooting
- C.
  
  Guest Suddenly got connected
Correct Answer
C. Guest Suddenly got connected
3.

Choose the correct CATEGORY:IBIS Hotel. Problem: Guest can't connect - error message "Access Forbidden". Summary of the Call: Check system - having multiple issues in AU hotel's (ref# 451966). Informed guest about it. Advised guest to use the connection later. Guest acknowledged.
- A.
  
  Nomadix Gateway
- B.
  
  IBIS
- C.
  
  MLCBB
Correct Answer
B. IBIS
4.

Choose the correct SYMPTOM:Guest was previously connected but suddenly got disconnected due to Guest was MAC filtered, HAP/USG/switch was down etc.
- A.
  
  Internet Disconnection
- B.
  
  No Purchase Page
- C.
  
  Unable to browse some websites
Correct Answer
A. Internet Disconnection
5.

Choose the correct SYMPTOM:If the guest called and has an error message on his screen that room is not checked-in.
- A.
  
  Unable to browse some websites
- B.
  
  No Purchase Page
- C.
  
  Looping Purchase Page
Correct Answer
B. No Purchase Page
6.

Choose the correct SYMPTOM:IBIS HotelGuest can't get through 'start surfing page'. Check system - status was STARTED. Check browser - disable pop-up blocker. Refresh browser. Guest was able to get through but was prompted with different name on the screen. Guest denied for the name registered on the screen. Spoke to Mr Turan/FD, staff verified the information. Updated guest lastname in the CFM. Called the guest back, informed that update was done. Guest acknowledged. No further assistance needed. Resolved
- A.
  
  Unable to browse some websites
- B.
  
  No Purchase Page
- C.
  
  Looping Purchase Page
Correct Answer
A. Unable to browse some websites
7.

Choose the correct CATEGORY:MLCBB HotelGuest is unable to connect to HSIA. Agent checked the system - Local Area connection is disabled. Advised guest to enable to no avail. Agent found out its a company laptop and there is no way to enable the LAN Card. Advised guest to contact his IT first - guest acknowledged.
- A.
  
  HSIA-Guest - LAN Configuration - Restricted Laptop
- B.
  
  Firewall
- C.
  
  HSIA-Guest - Enquiries - User / Hotel Assistance
Correct Answer
A. HSIA-Guest - LAN Configuration - Restricted Laptop
8.

Choose the correct SYMPTOM:Guest asked for his login details, check Wireless First Management and provided the reservation number. Guest was able to connect
- A.
  
  Unable to connect via wireless
- B.
  
  Internet Disconnection
- C.
  
  General Inquiry
Correct Answer
C. General Inquiry
9.

Choose the correct CATEGORY:Guest connection is in MAC Filtering
- A.
  
  Port Mapping
- B.
  
  Nomadix Gateway
- C.
  
  MLCBB
Correct Answer
B. Nomadix Gateway
10.

Choose the correct CATEGORY:Request to upgrade the bill plan from free to chargeable
- A.
  
  Special Pricing Request
- B.
  
  Billing Enquiries
- C.
  
  Manual Purchase
Correct Answer
A. Special Pricing Request
11.

Choose the correct SYMPTOM:Need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using the same device. Note: This applies to guest having valid purchase in the room using wired and still have his remaining time.
- A.
  
  Unable to browse some website
- B.
  
  No purchase page
- C.
  
  Unable to connect via wireless
Correct Answer
A. Unable to browse some website
12.

Choose the correct CATEGORY:Need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using the same device. Note: This applies to guest having valid purchase in the room using wired and still have his remaining time.
- A.
  
  AP / Wireless Signal Issues
- B.
  
  Manual Purchase
- C.
  
  Guest - Docomo Hardware / Application - MLCBB
Correct Answer
C. Guest - Docomo Hardware / Application - MLCBB
13.

Choose the correct SYMPTOM:Guest has a valid connection and is physically connected as checked in the system, has valid IP but unable to access any sites/Unable to access certain site that the guest wants to visit.
- A.
  
  Looping Purchase Page
- B.
  
  Unable to browse some websites
- C.
  
  Internet Disconnection
Correct Answer
B. Unable to browse some websites
14.

Choose the correct SYMPTOM:The staff called and has an error message on his screen that room is not checked-in.
- A.
  
  General Inquiry
- B.
  
  Looping Purchase Page
- C.
  
  Unable to browse some websites
Correct Answer
A. General Inquiry
15.

Choose the correct CATEGORY:Guest was unable to connect, advised to restart the laptop. Guest was able to connect and purchase successfully
- A.
  
  Restart Laptop
- B.
  
  Port Mapping
- C.
  
  InRm Eqmt
Correct Answer
A. Restart Laptop

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Feb 16, 2011

Quiz Created by
Ccopsquiz

Dcmi Ld Problem Symptom And Category Quiz

Choose the correct CATEGORY:IBIS Hotel. Problem: Guest can't connect - error message "Access Forbidden". Summary of the Call: Check system - having multiple issues in AU hotel's (ref# 451966). Informed guest about it. Advised guest to use the connection later. Guest acknowledged.

Choose the correct SYMPTOM:Guest was previously connected but suddenly got disconnected due to Guest was MAC filtered, HAP/USG/switch was down etc.

Choose the correct SYMPTOM:If the guest called and has an error message on his screen that room is not checked-in.

Choose the correct SYMPTOM:Guest asked for his login details, check Wireless First Management and provided the reservation number. Guest was able to connect

Choose the correct CATEGORY:Guest connection is in MAC Filtering

Choose the correct CATEGORY:Request to upgrade the bill plan from free to chargeable

Choose the correct SYMPTOM:Need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using the same device. Note: This applies to guest having valid purchase in the room using wired and still have his remaining time.

Choose the correct CATEGORY:Need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using the same device. Note: This applies to guest having valid purchase in the room using wired and still have his remaining time.

Choose the correct SYMPTOM:Guest has a valid connection and is physically connected as checked in the system, has valid IP but unable to access any sites/Unable to access certain site that the guest wants to visit.

Choose the correct SYMPTOM:The staff called and has an error message on his screen that room is not checked-in.

Choose the correct CATEGORY:Guest was unable to connect, advised to restart the laptop. Guest was able to connect and purchase successfully