These guidelines are intended to provide Docomo interTouch Quality Specialists with the criteria for objective measurement of Docomo interTouch contacts. Categories and point values were designed such that scores are reflective of the agent�¢ï¿½ï¿½s ability to meet both customer and business needs.
General Inquiry
No Purchase Page
Unable to browse some websites
Username/Password Inquiry
Guest discontinue troubleshooting
Guest Suddenly got connected
Nomadix Gateway
IBIS
MLCBB
Internet Disconnection
No Purchase Page
Unable to browse some websites
Unable to browse some websites
No Purchase Page
Looping Purchase Page
Unable to browse some websites
No Purchase Page
Looping Purchase Page
HSIA-Guest - LAN Configuration - Restricted Laptop
Firewall
HSIA-Guest - Enquiries - User / Hotel Assistance
Unable to connect via wireless
Internet Disconnection
General Inquiry
Port Mapping
Nomadix Gateway
MLCBB
Special Pricing Request
Billing Enquiries
Manual Purchase
Unable to browse some website
No purchase page
Unable to connect via wireless
AP / Wireless Signal Issues
Manual Purchase
Guest - Docomo Hardware / Application - MLCBB
Looping Purchase Page
Unable to browse some websites
Internet Disconnection
General Inquiry
Looping Purchase Page
Unable to browse some websites
Restart Laptop
Port Mapping
InRm Eqmt
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