Remove the company logo graphic.
Add your personal cell phone number.
Change the font color to something more fun.
Add graphics when a holiday is coming up.
If you have worked under or over your scheduled time for the week.
The total number of cases you have completed for the week.
Whether you are meeting daily expectations for production.
How many hours of ATO you have available.
Complete the Quick Close tabs first.
Complete your own tab first.
Complete the HB tab first.
Switch back and forth, working a little from each tab.
In the order they appear on the tab, from the top down.
In the order they appear on the tab, from the bottom up.
By picking out all the Quick Close cases first and then going back to the rest.
By skipping the criminal discrepancies until the rest of the tab is complete.
Look for Quick Close cases in the Holmes QA Queue.
Assist the QA team with any other incomplete tabs.
Notify the Supervisor that you are done and wait until the next report is distributed.
Take a break.
Holmes Reporter Assignment screen
Holmes QA screen
Case Management screen
Referring to the QC-NO tab on the Division of Labor Report
Remembering which accounts are Quick Close and looking for them in the Holmes QA Queue.
Filtering the Holmes QA Queue by CR Review = NO and closing everything that comes up.
Filtering the Holmes QA Queue by CR Review = NO and specifying a Quick Close Customer ID.
Admitted criminal information.
Records reported in restricted states.
Spelling and grammar mistakes.
Must be reviewed thoroughly using the guidelines on the CIF.
Only need to be checked for dismissed records.
Only need to be checked for admitted criminal info and restricted states.
Should be closed as quickly as possible without reviewing the cases.
Should be rejected just in case they are criminal discrepancies.