Day 1 Assessment

15 Questions

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Assessment Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following are acceptable to modify your e-mail signature?
    • A. 

      Remove the company logo graphic.

    • B. 

      Add your personal cell phone number.

    • C. 

      Change the font color to something more fun.

    • D. 

      Add graphics when a holiday is coming up.

  • 2. 
    TRUE OR FALSE: When you plan to be out on vacation, you must activate your “Out of Office” e-mail message in Microsoft Outlook.
    • A. 

      True

    • B. 

      False

  • 3. 
    The Daily Volume Report can show you (select all that apply):
    • A. 

      If you have worked under or over your scheduled time for the week.

    • B. 

      The total number of cases you have completed for the week.

    • C. 

      Whether you are meeting daily expectations for production.

    • D. 

      How many hours of ATO you have available.

  • 4. 
    TRUE OR FALSE: You will be able to take 2 weeks’ vacation in November.
    • A. 

      True

    • B. 

      False

  • 5. 
    TRUE OR FALSE: You are allowed to make personal phone calls at your desk.
    • A. 

      True

    • B. 

      False

  • 6. 
    TRUE OR FALSE: You are allowed to listen to music with headphones while you work.
    • A. 

      True

    • B. 

      False

  • 7. 
    When you receive a Division of Labor Report, which tab should be completed first?
    • A. 

      Complete the Quick Close tabs first.

    • B. 

      Complete your own tab first.

    • C. 

      Complete the HB tab first.

    • D. 

      Switch back and forth, working a little from each tab.

  • 8. 
    TRUE OR FALSE: It is OK to skip the cases on your tab that you do not want to QA.
    • A. 

      True

    • B. 

      False

  • 9. 
    Cases on the Division of Labor report should be reviewed:
    • A. 

      In the order they appear on the tab, from the top down.

    • B. 

      In the order they appear on the tab, from the bottom up.

    • C. 

      By picking out all the Quick Close cases first and then going back to the rest.

    • D. 

      By skipping the criminal discrepancies until the rest of the tab is complete.

  • 10. 
    When your assigned tabs on the Division of Labor Report are complete:
    • A. 

      Look for Quick Close cases in the Holmes QA Queue.

    • B. 

      Assist the QA team with any other incomplete tabs.

    • C. 

      Notify the Supervisor that you are done and wait until the next report is distributed.

    • D. 

      Take a break.

  • 11. 
    Cases are QA Completed from the:
    • A. 

      Holmes Reporter Assignment screen

    • B. 

      Holmes QA screen

    • C. 

      Case Management screen

    • D. 

      Elementary Queue

  • 12. 
    Quick Close “NO” cases are identified by (select all that apply):
    • A. 

      Referring to the QC-NO tab on the Division of Labor Report

    • B. 

      Remembering which accounts are Quick Close and looking for them in the Holmes QA Queue.

    • C. 

      Filtering the Holmes QA Queue by CR Review = NO and closing everything that comes up.

    • D. 

      Filtering the Holmes QA Queue by CR Review = NO and specifying a Quick Close Customer ID.

  • 13. 
    Quick Close “YES” cases must be reviewed for (select all that apply):
    • A. 

      Admitted criminal information.

    • B. 

      Records reported in restricted states.

    • C. 

      Dismissed records.

    • D. 

      Grading errors.

    • E. 

      Spelling and grammar mistakes.

  • 14. 
    Quick Close “NO” cases where the grade is a Pass:
    • A. 

      Must be reviewed thoroughly using the guidelines on the CIF.

    • B. 

      Only need to be checked for dismissed records.

    • C. 

      Only need to be checked for admitted criminal info and restricted states.

    • D. 

      Should be closed as quickly as possible without reviewing the cases.

    • E. 

      Should be rejected just in case they are criminal discrepancies.

  • 15. 
    TRUE OR FALSE: The objective of the Quick Close accounts is to complete cases as quickly as possible.
    • A. 

      True

    • B. 

      False