Danielle's Job Community
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- 1.
When people are ____ they overlook the weakness of their own culture and aslo judge other cultures by their own standarts
- A.
Culture struck
- B.
Ethnocentric
- C.
Ethnographic
- D.
Over cultured
- E.
Diverse
Correct Answer
B. Ethnocentric -
- 2.
Choose the item below what show a driver is interested in providing for his/her passengers needs.....
- A.
Make passengers feel welcome
- B.
Make passengers feel important
- C.
Inquire about the passengers comfort in the taxi
- D.
All of the above
- E.
None or correct
Correct Answer
D. All of the above -
- 3.
It is raining outside when an elderly passenger exits your taxi. What should you do that demonstrates good customers service skills
- A.
Ask the customer if they would like an umbrella to shield them from the rain, then walk them to the curb or door of their destination
- B.
Tell the customer to have a pleasant day
- C.
Give the customer the weather forecast for the day
- D.
Offer to pic up the customer if she/he needs a ride again
- E.
None of the above are correct
Correct Answer
A. Ask the customer if they would like an umbrella to shield them from the rain, then walk them to the curb or door of their destination -
- 4.
If a customer is complaining that you are driving too fast, what should you do?
- A.
Tell the customer to put on his/her seatbelt
- B.
Tell them that you are keeping up with the traffic
- C.
Tell them that you are professional and you know what you are doing
- D.
Appoligize to the customer and a assure them that you will drive within the speed limit, than be sure to do that
- E.
Ignore the customer and be concerned with reaching the destination on time
Correct Answer
D. Appoligize to the customer and a assure them that you will drive within the speed limit, than be sure to do that -
- 5.
To safe on fuel, you should turn off your engine when the taxi is going to be seating still for at least how long
- A.
5 sec
- B.
10 sec
- C.
15 sec
- D.
30 sec
- E.
45 sec
Correct Answer
B. 10 sec -
- 6.
Your image is defined by
- A.
Staying quiet
- B.
Attention to your appearance
- C.
Attention to the appearance of your vehicle
- D.
Using a hands free sell phone device
- E.
2 and 3 are correct
Correct Answer
E. 2 and 3 are correct -
- 7.
What does the formula L.A.S.T. represent?
- A.
Listen, Ask, Solve, Try harder
- B.
Laugh, Apologize, Solve, Thank
- C.
Listen, Answer, Solve, Thank
- D.
Listen, Apologize, Solve, Thank
- E.
Laugh, Ask, Solve, Try again
Correct Answer
D. Listen, Apologize, Solve, Thank -
- 8.
A taxi driver _________ seeks ways to improve service after all she/he is doing the best he/she can
- A.
Always
- B.
Sometimes
- C.
Most of the time
- D.
Never
- E.
None of the above
Correct Answer
A. Always -
- 9.
Zarina, a new driver, was asked by a customer, "Young man, where are you from?" Zarina immediately jumped into defensive mode and responded, "Why do you think that I am a terrorist? Why do you ask where I am from?" Choose the correct statement below regarding Zarina's response to the customer.
- A.
Zarina was not respecting his passenger
- B.
Zarina was immediately judgmental
- C.
Zarina failed to understand cross-cultural sharing
- D.
Zarina's behavior was quite unprofessional
- E.
All of the statements are true
Correct Answer
E. All of the statements are true -
- 10.
What is the importance of professionalism?
- A.
To ensure that your bad attitude does not matter
- B.
Find your future husband or wife in the taxi industry
- C.
Good for return business and good customer relations
- D.
A driver is not really important to the impression of Chicago
- E.
All of the above
Correct Answer
C. Good for return business and good customer relations -
- 11.
Chauffeurs who are excellent at Customer Service possess these qualities...
- A.
A positive attitude and personality
- B.
The inability to broaden and stretch their capacity
- C.
The ability to cope with change and remain flexible
- D.
Enjoy working with and for others
- E.
1, 3 and 4 are correct
Correct Answer
E. 1, 3 and 4 are correct -
- 12.
There are four elements or parts in every form of communications and they are...
- A.
The context/ environment
- B.
The receiver
- C.
The sender
- D.
The message
- E.
All of the above are correct
Correct Answer
E. All of the above are correct -
- 13.
Examples of body language (or non-verbal communication) include:
- A.
Crossing fingers
- B.
Thumbs up sign
- C.
Maintaining eye contact
- D.
Winking at the passenger
- E.
All of the above are correct
Correct Answer
E. All of the above are correct -
- 14.
The following words: age, appearance, income, ethnicity and work location describes...
- A.
Diversity
- B.
Empathy
- C.
Ethnicity
- D.
Dissatisfaction
- E.
Communication
Correct Answer
A. Diversity -
- 15.
Satisfied visitors/ customers benefit...
- A.
The professional public chauffeur
- B.
Stores
- C.
Hotels
- D.
Chicago
- E.
All of the above are correct
Correct Answer
E. All of the above are correct -
- 16.
Why is communication so important in the taxi business?
- A.
To know about your customers culture
- B.
To make sure that your customer is comfortable
- C.
To improve a pleasant experience for you customer
- D.
To assure your passenger get to the correct destination
- E.
To make sure your customer knows you are a safe driver
Correct Answer
C. To improve a pleasant experience for you customer -
- 17.
Which is not a passenger need?
- A.
The need to feel welcome
- B.
The need to feel uncomfortable during the trip
- C.
The need to feel important during the trip
- D.
The need to be appreciated by the driver
- E.
None of the above
Correct Answer
B. The need to feel uncomfortable during the trip -
- 18.
Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off fares can result in a _______ fine.
- A.
$100.00
- B.
$150.00
- C.
$175.00
- D.
$200.00
- E.
None of the above are correct
Correct Answer
B. $150.00 -
- 19.
Why is it important to ask open questions?
- A.
So your passenger won't be quiet
- B.
To draw out ideas and feelings
- C.
To encourage elaboration of needs and/ or problems
- D.
To ensure a good trip
- E.
2 and 3 are correct
Correct Answer
E. 2 and 3 are correct -
- 20.
It is always a good idea to...
- A.
Drive as fast as possible
- B.
Ask your customer questions about what they might like (radio station, heat/air conditioning, etc)
- C.
Ask your customer for permission (example: "Do you mind if I take an alternate route")
- D.
Find out why they need a ride
- E.
2 and 3 are correct
Correct Answer
E. 2 and 3 are correct -
- 21.
A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport immediately. You respond...
- A.
In an angry voice, "What time is your flight and what airline are you traveling on?"
- B.
"What is wrong with you, are you sick or something?"
- C.
You pleasantly respond, "To which airport would you like me to take you, sir?"
- D.
None of the above
Correct Answer
C. You pleasantly respond, "To which airport would you like me to take you, sir?" -
- 22.
The primary goal in serving customers is...
- A.
Their money
- B.
Their warmth
- C.
Their friendship
- D.
Their service and happy arrival
- E.
Their satisfaction and eventual return business
Correct Answer
E. Their satisfaction and eventual return business -
- 23.
The statement : "Cab drivers always drive recklessly if it means being the first to pick up a fare" is a...
- A.
The truth
- B.
The opinion of all customers
- C.
Racism
- D.
A stereotype
- E.
None of the above
Correct Answer
D. A stereotype -
- 24.
Which of the following is a major DON'T of exceptional customer service?
- A.
I'm sorry
- B.
I'll try my best
- C.
Can I help you?
- D.
That's not my job
- E.
Where are you going?
Correct Answer
D. That's not my job -
- 25.
According to the video The Difficult Guest, there are three types of guests:
- A.
The Disruptive Guest, the Humble Guest and the Uninvited Guest
- B.
The Disruptive Guest, the Distracted Guest and the Disappointed Guest
- C.
The Happy Guest, the Friendly Guest and the Disappointed Guest
- D.
The Disruptive Guest, the Friendly Guest and the Tired Guest
Correct Answer
B. The Disruptive Guest, the Distracted Guest and the Disappointed Guest -
- 26.
To save gas, the Environmental Protection Agency recommends that drivers do not exceed what speed when driving on the highway...
- A.
50 MPH
- B.
60 MPH
- C.
70 MPH
- D.
80 MPH
Correct Answer
B. 60 MPH -
- 27.
Which of the following is NOT recommended in order to save gas?
- A.
Tightening your gas cap
- B.
Always keeping your windows open
- C.
Removing excess weight from your vehicle
- D.
Using cruise control when driving on flat terrain
Correct Answer
B. Always keeping your windows open -
- 28.
To save gas, you should roll down your windows instead of using the air conditioner when you are driving slower than what speed?
- A.
20 MPH
- B.
30 MPH
- C.
40 MPH
- D.
50 MPH
Correct Answer
C. 40 MPH -
- 29.
To save gas, you should turn your engine off when your taxi is going to be sitting still for at least how long?
- A.
10 seconds
- B.
30 seconds
- C.
1 minute
- D.
5 minutes
Correct Answer
A. 10 seconds -
- 30.
Why should you avoid making "jackrabbit starts"?
- A.
To reduce wear on your tires
- B.
To avoid collisions
- C.
To protect your passengers safety
- D.
To save gas
Correct Answer
D. To save gas -
- 31.
What is a term for a system of driving and vehicle maintenance practices intended to improve your car's mileage?
- A.
Hypermiling
- B.
EcoDriving
- C.
Shunpiking
- D.
Rat-running
Correct Answer
B. EcoDriving -
- 32.
Why is a good idea to keep your cab rolling in traffic?
- A.
It's saves gas
- B.
It is better for your engine
- C.
It reduces break wear
- D.
All of the above
Correct Answer
A. It's saves gas -
- 33.
You can save gas by using your cruise control...
- A.
All the time
- B.
On hilly terrain
- C.
On flat terrain
- D.
None of the above
Correct Answer
C. On flat terrain -
- 34.
When driving faster than 40 MPH, you can save gas by doing which of the following?
- A.
Driving with your windows down and NOT using the air conditioning
- B.
Using the air conditioning and NOT driving with your windows down
- C.
Driving with your windows down AND using the air conditioning
- D.
None of the above
Correct Answer
B. Using the air conditioning and NOT driving with your windows down -
- 35.
Why is it important to make sure your gas cap is properly tightened?
- A.
To prevent debris from entering your gas tank
- B.
To prevent thieves from siphoning your gas
- C.
To reduce fire risks
- D.
To stop fuel from evaporating
Correct Answer
D. To stop fuel from evaporating -
- 36.
When a passenger requests a receipt for the cab fare, the chauffeur will...
- A.
Hand write a receipt on notebook paper
- B.
Sign the passengers travel expense log
- C.
Give the passenger a fully completed printed receipt from the meter
- D.
Receipt written on the back of the cab company's business card
- E.
What ever the passenger wants
Correct Answer
C. Give the passenger a fully completed printed receipt from the meter -
- 37.
What is the eastern boundary for a short trip from Midway Airport?
- A.
Western Ave
- B.
Loomis St
- C.
Cermak Rd
- D.
Ashland Ave
- E.
Damen Ave
Correct Answer
B. Loomis St -
- 38.
A lessee (driver) cannot be required by the lessor to lease for more than
- A.
720 hours
- B.
168 hours
- C.
72 hours
- D.
40 hours
- E.
24 hours
Correct Answer
E. 24 hours -
- 39.
A taxi cab chauffeur shall take the most ________ to the passenger's destination.
- A.
Expensive route
- B.
Scenic route
- C.
Direct route unless specifically directed by the passenger to take an alternate route
- D.
Direct route
- E.
Likely to have less traffic
Correct Answer
C. Direct route unless specifically directed by the passenger to take an alternate route -
- 40.
The person may not apply for, or renew a chauffeur's license if they have been convicted of a felony or any other offense that by statute or ordinance would not allow the issuance of a license. No license will be renewed or issued if less than ______ has elapsed from the time discharge of any sentence imposed.
- A.
1 year
- B.
2 years
- C.
3 years
- D.
4 years
- E.
5 years
Correct Answer
E. 5 years -
- 41.
What is the souther boundary for a short trip from Midway Airport?
- A.
79th Street
- B.
95th Street
- C.
87th Street
- D.
103rd Street
- E.
111th Street
Correct Answer
D. 103rd Street -
- 42.
When operating a taxi cab, a driver can use his cell phone...
- A.
When he/she does not have a passenger in the vehicle
- B.
Only when his/her cell phone is getting incoming calls
- C.
Only when he/she uses a hands free device
- D.
Only when necessary
- E.
Use of a cell phone while operating a taxi is a violation of the rules
Correct Answer
E. Use of a cell phone while operating a taxi is a violation of the rules -
- 43.
A lesse can sub-lease his/her vehicle during the time period for which he/she has it leased with with...
- A.
The permission of Business Affairs and Consumer Protection
- B.
The permission from the lessor
- C.
Written permission from the lessee
- D.
Written permission from the lessor and the lessee
- E.
You cannot sub-lease your vehicle
Correct Answer
E. You cannot sub-lease your vehicle -
- 44.
When arriving without a passenger at O'Hare , where does a taxi cab driver proceed first?
- A.
Upper level starter gate
- B.
Lower level starter gate
- C.
Police officer directing traffic
- D.
Taxi cab staging area
- E.
Bessie Coleman Memorial Drive
Correct Answer
D. Taxi cab staging area -
- 45.
A chauffeur being found guilty of repeated and/or Aggravated Offense shall be subject to...
- A.
A $200.00 fine
- B.
A fine up to $750.00
- C.
License suspension up to 29 days
- D.
Revocation of chauffeur license
- E.
All of the above
Correct Answer
E. All of the above -
- 46.
Natasha told a customer that she did not know where the desired destination was or how to get there. She told the passenger to take another cab. Is there a problem here?
- A.
No, she was honest and did not activate the meter
- B.
No, as long as it did not occur during business days or hours
- C.
Yes, Natasha is in the area of refusal of service. Not know a location or how to drive there is not a reason not to serve the public
- D.
No, as long as the passenger does not complain
- E.
None of the above is correct
Correct Answer
C. Yes, Natasha is in the area of refusal of service. Not know a location or how to drive there is not a reason not to serve the public -
- 47.
No chauffeur can renew his/her public license until he/she produce proof that they successfully completed a Public Chauffeur Continuing education course. This course must have been completed within the last...
- A.
5 years
- B.
4 years
- C.
3 years
- D.
2 years
- E.
Within the drivers life time
Correct Answer
D. 2 years -
- 48.
Regarding the requirement for servicing under-served areas, a driver must respond to requests for service in these areas at least ______ during each 24 hour or less _______ period, or at least 7 times during a ______.
- A.
Twice, time, year
- B.
Twice, lunch, month
- C.
Once, lease, weekly lease
- D.
Once, day, lease
- E.
None of the above
Correct Answer
C. Once, lease, weekly lease -
- 49.
Taxicabs operating at the airports must me equipped with...
- A.
GPS device
- B.
Spare tire
- C.
A device to accept credit cards
- D.
Cell phone power ports
- E.
None of the above
Correct Answer
C. A device to accept credit cards -
- 50.
What is the northern boundary for a short trip from Midway Airport?
- A.
47th Steet
- B.
Pershing Road
- C.
31st Street
- D.
Cermak Road
- E.
None of the above
Correct Answer
D. Cermak Road -
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May 01, 2019Quiz Edited by
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