Customer Support- Order Verification Weekly Quiz

5 Questions | Total Attempts: 25

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Customer Support Quizzes & Trivia

Objective : Policies and Procedure (Note: Each question contains 5 marks)


Questions and Answers
  • 1. 
    If customer wants to cancel his order as he does not have HDFC/Citibank credit cards for EMI, what should you do: a) Cancel the order b) Ask the customer to arrange card c) Tell the customer about other Methods of Payments d) Keep the order on hold without informing the customer
    • A. 

      A,b

    • B. 

      B,c

    • C. 

      B,d

    • D. 

      A,c

  • 2. 
    Mr. D. Prasad had placed an order for Reebok shoe (size 10) on 8th August. Then he placed another order for  Philips Home Theatre on 9th August. In CC Panel these are the 2 orders reflecting under Mr. D. Prasad's name and Reebok shoe order is already Verified. If you are calling for Philips Home Theatre order, what should you tag in CRM:
    • A. 

      Incomplete(New)

    • B. 

      Incomplete(Single)

    • C. 

      Incomplete(Multi)

    • D. 

      None of the above

  • 3. 
    You called Mrs. N. Dsouza on 11th July to confirm the order YBHXXXXX57. However, during the conversation she asks you about the time frame for refund to her debit card which is pending for order YBHXXXXX56. You check CC Panel and found IRPI is generated on 7th July. What is the refund TAT you will inform:
    • A. 

      7-10 workings days

    • B. 

      7-8 working days

    • C. 

      7-10 days

    • D. 

      10-12 working days

  • 4. 
    Mr. G. Taneja has placed several orders through credit card. However, there is one such order which he wants to cancel as he had placed it by mistake. While you are about to cancel the order, he asks you about the refund TAT and you explain him the process. Now he asks you in which billing cycle the refund will show in his credit card statement. You answer him:
    • A. 

      Same billing cycle

    • B. 

      Next to next billing cycle

    • C. 

      Next billing cycle

    • D. 

      After 2 billing cycles

  • 5. 
    Customer had accidentally placed an order and he told you to cancel the order. After cancelling the order, what will you type in "Agents Remarks" column:
    • A. 

      Dummy Order

    • B. 

      Customer wants to cancel the order

    • C. 

      YBHXXXXXXX-Customer wants to cancel the order

    • D. 

      Customer placed the order accidentally