Customer Support And Portal

5 Questions | Total Attempts: 15

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Customer Support Quizzes & Trivia

Questions and Answers
  • 1. 
    Question 1 Portal user can see all cases logged by anyone from their own company?
    • A. 

      True

    • B. 

      False

  • 2. 
    Which bugs are visible in Portal for the Portal user?
    • A. 

      All bugs

    • B. 

      Only those bugs associated with the Cases created by the logged in Portal User

    • C. 

      All bugs marked to be visible in Portal

    • D. 

      Only those bugs associated with the Cases created by anyone from the logged in Portal User’s company

  • 3. 
    What is the Portal application used for?  
    • A. 

      For Customers to get access to bugs, cases and knowledge base in a self-service mode.

    • B. 

      For Partners to access the leads and customer data for their own leads and opportunities.

    • C. 

      All of the above.

  • 4. 
    How is the Portal exposed to Sugar Customers’ end customers?  
    • A. 

      Usually embedded in their own websites.

    • B. 

      As a standalone Portal.

    • C. 

      Both.

  • 5. 
    Where can the Portal administrator change Portal User’s password?  
    • A. 

      In the Contacts Module

    • B. 

      In the Users Module