Customer Service
5 Questions
| Attempts: 666
A quiz to confirm knowledge and understanding of customer service
Questions and Answers
- 1.
If you had a customer who had a problem or query, what might you do to help them?
- A.
Ignor them
- B.
Wait for them to ask someone else
- C.
Ask them what the problem is
Correct Answer
C. Ask them what the problem is -
- 2.
If you where unable to answer the customer's question, query or problem what might you do?
- A.
Tell them to come back later
- B.
Ask a colleague or supervisor
- C.
Tell them you do not know the answer
Correct Answer
B. Ask a colleague or supervisor -
- 3.
What might give a customer a positive impression of yourself?
- A.
Uniform and hygiene
- B.
Body language
- C.
Language used
- D.
Telling customers you don't know the answer to their question
Correct Answer(s)
A. Uniform and hygiene
B. Body language
C. Language used -
- 4.
What might give a customer a negative impression of you or the company?
- A.
Rude
- B.
Ignor the customer
- C.
Scruffy appearance
- D.
Chat to colleagues all the time
- E.
Asking questions all the time
Correct Answer(s)
A. Rude
B. Ignor the customer
C. Scruffy appearance -
- 5.
What sort of questions might you be able to ask customers?
- A.
May I help you?
- B.
What are you looking for today?
- C.
Did you find everything your were looking for today?
- D.
What's wrong?
- E.
Are you crazy?
Correct Answer(s)
A. May I help you?
B. What are you looking for today?
C. Did you find everything your were looking for today? -
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Current Version
-
Sep 10, 2012Quiz Edited by
ProProfs Editorial Team -
Sep 10, 2012Quiz Created by
VannessaWilliams
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