HP PC Training On 2nd APR 2020

20 Questions | Total Attempts: 11

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HP PC Training On 2nd APR 2020

Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support trainings!


Questions and Answers
  • 1. 
    What are Premium products?
    • A. 

      Omen

    • B. 

      Elite

    • C. 

      Spectre

    • D. 

      Folio

    • E. 

      All of the above

  • 2. 
    Where we can find the Videos for the Part removal & replacement? 
    • A. 

      Hp.com

    • B. 

      Supportvideos.ext.hp.com

    • C. 

      Servicevideos.ext.hp.com

    • D. 

      Supportvideos.hp.com

  • 3. 
    What is HP WISE?
    • A. 

      Where we can find the Service Videos & Parts information

    • B. 

      Whare we can find the Customer feedback on the HP Products

    • C. 

      Where we can find Servce Manual

    • D. 

      Where we can find the User & Replacement Manual

  • 4. 
    HP WISE can be accessed by End Customer
    • A. 

      True

    • B. 

      False

  • 5. 
    HP Learner is Mandatory for 
    • A. 

      Engineer to attend any customer call 

    • B. 

      Can be created by HP approval only

    • C. 

      Witout ID Engineer can be Certified

    • D. 

      Not a Mandatory

  • 6. 
    ESD Band 
    • A. 

      Should be used by Engineer

    • B. 

      Not a mandatory 

    • C. 

      Used for checking the Earth Leakage

  • 7. 
    What is 3 LS Team 
    • A. 

      3rd Level Technical Team

    • B. 

      3rd Laptop Service Team

    • C. 

      3rd Local Technical Team

    • D. 

      Next level for 2LS Team

  • 8. 
    Our Technical Focal is [Blank]
  • 9. 
    DOA Cases should be created in CDAX call  
    • A. 

      For DOA, ADP & Elevation

    • B. 

      Trade Cases

    • C. 

      Physicall damage Cases

    • D. 

      All Part replacement cases

  • 10. 
    When we creating an Elevation call in CDAX we have to inform that we are [Blank][Blank]
  • 11. 
    We can find the exact replacement Part no from WISE
    • A. 

      True

    • B. 

      False

  • 12. 
    [Blank] is the replacement of HP Bulletin 
  • 13. 
    We can download IDR Tool from FTP:[Blank]
  • 14. 
    Ftp is not password protected
    • A. 

      True

    • B. 

      False

  • 15. 
    How we can update the Latest Drivers?
    • A. 

      HPSA

    • B. 

      Support & Drivers web page

    • C. 

      IDR

    • D. 

      WISE

  • 16. 
    To Elevate Over Heating issue we need to do
    • A. 

      Share IDR Log

    • B. 

      Elevation Template

    • C. 

      Temp Reading Log

    • D. 

      Windows Update Snap

  • 17. 
    [Blank]can be found in both replaced Mother Board & in Partsurfer site
  • 18. 
    Need bootable Pendrive to create a DMI in that
    • A. 

      True

    • B. 

      False

  • 19. 
    Latest DMI Tool Version is [Blank]
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