Customer Service Test
8 Questions
| Total Attempts: 285
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Let's Test your knew knowledge on giving great service. Passing grade=85% or better (missing no more than TWO partial questions).
Questions and Answers
- 1.What is every Zingerman's employee authorized to do when handling a customer complaint?
- A.
Do whatever it takes to make it right
- B.
Yell back at the customer
- 2.Name Zingerman's 3 Steps to Great Service 1.2. - - - 3.
- 3.Explain the "10/4" Rule
- 4.What are the 5 Steps to Handling a Customer Complaint?1.2.3.4.5.
- 5.What is the correct way to answer the phone at Zingerman's?
- 6.You've seen a co-worker giving exceptional service. Name at least 2 things you can do to appreciate them.
- 7.Code Red.a. What is the code red form?b. Who is responsible for filling it out?c. Who is responsible for following up on a code red?
- 8.Who are the Service Central representatives in your buisness?
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