Customer Service Survival Test

10 Questions | Total Attempts: 49

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Customer Service Survival Test

It is an online test to test your skills on Customer Service Department which you will hold after clearing off the examination. You are asked to answer these questions and take up this test not because your resume is not good but we want to know you a bit better. Our President, Mr. Amin Ud Din Shroff has recommended your name to our department to take care of everything what is linked to you, Mr. Faraz. So, You do not have to worry about the resume selection and examination. Jus relax yourself and take up this quiz and try your best to get through it. Thanks. Recruitment Team, Petah Foundation


Questions and Answers
  • 1. 
    The most credible advertising is a satisfied customer.
    • A. 

      True

    • B. 

      False

  • 2. 
    Customers are more easily satisfied if their expectations are effectively managed.
    • A. 

      True

    • B. 

      False

  • 3. 
    When you answer a call, and the customer really needs to resolve the issue with another department, it's your responsibility to make sure the customer reaches someone who can help.
    • A. 

      True

    • B. 

      False

  • 4. 
    When a customer calls for technical support, its realistic to require them to explain the problem in highly technical language.
    • A. 

      True

    • B. 

      False

  • 5. 
    When you answer a call, and the customer really needs to resolve the issue with another department, it's your responsibility to make sure the customer reaches someone who can help.
    • A. 

      True

    • B. 

      False

  • 6. 
    Most upset customers will calm down if you offer a sincere apology.
    • A. 

      True

    • B. 

      False

  • 7. 
    In responding to a frustrated customer's question, it's a good idea to immediately offer a solution.
    • A. 

      True

    • B. 

      False

  • 8. 
    After resolving a customer complaint, the customer is impressed with your customer service if you contact them to make sure they're satisfied and thank them for their business.
    • A. 

      True

    • B. 

      False

  • 9. 
    On a technical help desk, the agents who are the smartest technically are always rated most helpful and customer friendly by the customer.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is Customer Service ? 
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