Customer Service Quiz Test

15 Questions

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Customer Service Quizzes & Trivia

Knowledge check for the customer service representatives.


Questions and Answers
  • 1. 
    What are the 5 drugs tested for, on the DOT panel?
    • A. 

      Marijuana Metabolites (THC)

    • B. 

      Barbituates

    • C. 

      Phencyclidine (PCP)

    • D. 

      Oxycodone

    • E. 

      Cocaine Metabolites

    • F. 

      Methamphetamines

    • G. 

      Opiate Metabolites

    • H. 

      Amphetamines

    • I. 

      Methadone

  • 2. 
    A DOT Pre-Employment Alcohol test is required by DOT.
    • A. 

      True

    • B. 

      False

  • 3. 
    What type of Drug Test is DOT Compliant?
    • A. 

      Hair

    • B. 

      Urine

    • C. 

      Blood

    • D. 

      None of the above

  • 4. 
    The annual random percentage rates for FMCSA are, ______% Drug and ______% Alcohol. (Use a comma in between answers, Ex: 0, 0)
  • 5. 
    The annual random percentage rates for FTA are, ______% Drug, and ______% Alcohol. (Use a comma in between answers, Ex: 0, 0)
  • 6. 
    Define the following: DER - ______________________
  • 7. 
    Define the following: C/TPA - _________________________________
  • 8. 
    Define the following: CCF - _____________________________
  • 9. 
    Define the following: BAT - ________________________
  • 10. 
    Define the following: HOS - _______________________
  • 11. 
    Define the following: GVWR - ____________________________
  • 12. 
    Define the following: BSS - _______________________
  • 13. 
    Define the following: ESS - ______________________
  • 14. 
    Define the following: MRO - ________________________