Customer Needs

12 Questions | Total Attempts: 159

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Customer Quizzes & Trivia

Module 15 - Cusotmer Needs AnalysisPassing this quiz with an 80% will allow you to mark this as a completed item in your IDP's.


Questions and Answers
  • 1. 
    When offering BBI products to our customers, we are:
    • A. 

      Simply selling products.

    • B. 

      Serving customers by meeting their current & future needs.

    • C. 

      Building rapport with the customer.

    • D. 

      Meeting our customers needs.

    • E. 

      Following CQ guidelines.

  • 2. 
    Asking your customer questions:
    • A. 

      Means you will lose control of the call.

    • B. 

      Is a waste of time.

    • C. 

      Helps you understand their needs.

    • D. 

      Doesn't work in sales.

    • E. 

      Positions you to close the sale.

  • 3. 
    True or False - Customers like telling you what they need.
    • A. 

      True

    • B. 

      False

  • 4. 
    When we meet our customers needs, we:
    • A. 

      We build relationships.

    • B. 

      We establish rapport.

    • C. 

      We create loyal customers.

    • D. 

      All of the above.

  • 5. 
    We should ask our customers:
    • A. 

      Closed ended questions

    • B. 

      Open ended questions

  • 6. 
    After asking our customers a question, what is the most important thing to do?
    • A. 

      Close the sale.

    • B. 

      Actively listen to their answer.

    • C. 

      Ask another question.

    • D. 

      Make a sales pitch.

  • 7. 
    Which of the following will help you listen to your customer better?
    • A. 

      Use your mind - Concentrate on what the customer is saying.

    • B. 

      Have your headset on.

    • C. 

      Have a positive attitude.

    • D. 

      Ask probing questions.

    • E. 

      All of the above.

  • 8. 
    Mark other ways to that will help you listen to your customer. List all that are correct.
    • A. 

      Control your environment, limit your distractions.

    • B. 

      Listen to your customer's whole message, don't block it out trying to plan a response.

    • C. 

      Jot down quick notes while listening, reflective comments on what the customer stated.

    • D. 

      Be involved in other conversations around you.

    • E. 

      Ask the customer to repeat themselves.

  • 9. 
    What plays the largest role in connecting listening skills with selling BBI products?
    • A. 

      Sales technique.

    • B. 

      Following your scripts.

    • C. 

      Building rapport.

    • D. 

      Asking open-ended questions.

    • E. 

      Product knowledge.

  • 10. 
    Why open-ended questions?
    • A. 

      To allow the customer to give a long answer.

    • B. 

      To waste time, increasing talk time.

    • C. 

      To give them an easy out with a yes or no answer.

    • D. 

      To determine, who, what, where, who and how.

    • E. 

      Because that's what Alex wants.

  • 11. 
    Open-ended questions allow you to:
    • A. 

      Build rapport & show genuine interest.

    • B. 

      Find out things you didn't want to know about the customer.

  • 12. 
    Best practices to find out what the customers need... answer all that apply.
    • A. 

      Ask good questions.

    • B. 

      Listen, stay focused.

    • C. 

      Avoid bank jargon.

    • D. 

      Be friendly.

    • E. 

      Be motivated.