5. Connexus Tech Support Troubleshooting Quiz

20 Questions | Total Attempts: 63

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5. Connexus Tech Support Troubleshooting Quiz

This quiz will cover the troubleshooting portion of STS training.


Questions and Answers
  • 1. 
    After determining that a reimage is necessary, what should you confirm before you start to walk the caller through the reimage process?What steps should you take after walking the caller through the reimage process?
  • 2. 
    List the steps you would follow to resolve a microphone issue in LiveLesson.
  • 3. 
    What is the current process for resolving a Windows Boot Manager issue?
  • 4. 
    List the steps on how to reset Internet Explorer's browser settings.
  • 5. 
    List 2 things that should resolve a Connexus login System Check error message.
  • 6. 
    What should you always verify before remotely connecting to a computer?
  • 7. 
    Where is the CyberSitter activation key located?
    • A. 

      In the Virtual Library

    • B. 

      On the CA computer in the CA Schools>Software folder

    • C. 

      Email from CyberSitter after installation is complete

    • D. 

      In the Troubleshooter under Internet Filtering>CyberSitter

  • 8. 
    Why would a caretaker be unable to access Study Island from their login page?
    • A. 

      They entered the wrong username/password on the Study Island site

    • B. 

      They need to have Flash Player updated

    • C. 

      Study Island is a Single-Sign On through the student's login only

    • D. 

      They had a lesson window open in the background

  • 9. 
    Why will the Activity Tracker not display properly on a netbook?
    • A. 

      Netbooks do not have Adobe Air installed

    • B. 

      Netbooks cannot open the file

    • C. 

      Netbooks do not have the proper resolution to support the Activity Tracker

    • D. 

      Netbooks are not supported in Connexus at all and should not be used for schoolwork

  • 10. 
    What are the currently supported browsers in Connexus?
    • A. 

      Windows - Safari

    • B. 

      Windows - Firefox

    • C. 

      Mac - Opera

    • D. 

      Mac - Safari

    • E. 

      Windows - Internet Explorer

    • F. 

      Mac - Internet Explorer

    • G. 

      Windows - Google Chrome

    • H. 

      Mac - Google Chrome

    • I. 

      Mac - Firefox

    • J. 

      Windows - Opera

  • 11. 
    What could be the reason for duplicate lessons being displayed in the Planner on the same date and time for one or more classes?
    • A. 

      Scheduler was ran on the same day after marking lessons complete

    • B. 

      Teacher added lessons

    • C. 

      Student has overdue lessons

    • D. 

      Connexus error, escalate to Application Management

  • 12. 
    True or False: Connections Academy desktops are wireless ready?
    • A. 

      True

    • B. 

      False

  • 13. 
    What is the administrator password on all Connections Academy computers? (Your response MUST be spelled correctly)
  • 14. 
    If a CA desktop or laptop boots to a SMART Test or Hard Drive failure message, what troubleshooting step should you take?
    • A. 

      Reimage the system

    • B. 

      Run the System Repair CD

    • C. 

      Replace the system

    • D. 

      Boot system to Safe Mode

  • 15. 
    What does a 169.254.X.X. IP address indicate?
    • A. 

      Connected to the internet

    • B. 

      Connected to a router, no internet

    • C. 

      Self-assigned IP address, no network connection

    • D. 

      Connected to a wireless network

  • 16. 
    What should you type in a Command Prompt window to ping the loopback address on a system?
  • 17. 
    What could prevent a video from loading in BrainPop? (You are not able to replicate the issue on your computer)
    • A. 

      Pop-up blocked

    • B. 

      IE is running in protected mode

    • C. 

      Browser is not supported

    • D. 

      Adobe Flash is out of date

  • 18. 
    What setup type should you select when installing MicroType?
    • A. 

      Compact

    • B. 

      Standard

    • C. 

      Full

  • 19. 
    If a caller reports that there is no audio in LiveLessons, what troubleshooting step should you do first?
  • 20. 
    If a caller reports that the desktop mouse is physically damaged, no troubleshooting is required.
    • A. 

      True

    • B. 

      False

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