CSR Week 2

5 Questions

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CSR Quizzes & Trivia

This is a series of questions to help see how far you are in your training.


Questions and Answers
  • 1. 
    In order to be a trustworthy and professional Sales Person, it is important to have product knowledge. Which Statement is true:
    • A. 

      You want to know at least 3 product Features and Benefits.

    • B. 

      To gain product knowledge you can log in to Cyber Scholar, attend product trainings, and do self research.

    • C. 

      Having product knowledge will allow you to be more confident in your sales approach.

    • D. 

      All of the above.

  • 2. 
    A sales lead occurs when:
    • A. 

      The customer is waiting on the product to arrive from the warehouse.

    • B. 

      A customer is considering the idea of renting an item.

    • C. 

      You create a marketing report.

    • D. 

      You have completed the sales process.

  • 3. 
    Solicitation is a key part of being a succesful CSR. Some ways you can solicit at a store level include:
    • A. 

      Mailing offers

    • B. 

      Calling with an offer

    • C. 

      Door Hanging

    • D. 

      All of the above

  • 4. 
    Your store must look as though it just opened for the first time. It is important to
    • A. 

      Only allow clean merchandise on the floor and keep everything priced.

    • B. 

      Sanitize all the furniture at the end of every day.

    • C. 

      Keep you back doors open to allow the customer to view upcoming merchandise.

  • 5. 
    • A. 

      Sitting and Getting the Order Form

    • B. 

      Explaining the Rental Agreement

    • C. 

      Due Calls

    • D. 

      All of the above