CSR Week 2
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This is a series of questions to help see how far you are in your training.
- 1.In order to be a trustworthy and professional Sales Person, it is important to have product knowledge. Which Statement is true:
- A.
You want to know at least 3 product Features and Benefits.
- B.
To gain product knowledge you can log in to Cyber Scholar, attend product trainings, and do self research.
- C.
Having product knowledge will allow you to be more confident in your sales approach.
- D.
All of the above.
- 2.A sales lead occurs when:
- A.
The customer is waiting on the product to arrive from the warehouse.
- B.
A customer is considering the idea of renting an item.
- C.
You create a marketing report.
- D.
You have completed the sales process.
- 3.Solicitation is a key part of being a succesful CSR. Some ways you can solicit at a store level include:
- A.
Mailing offers
- B.
Calling with an offer
- C.
Door Hanging
- D.
All of the above
- 4.Your store must look as though it just opened for the first time. It is important to
- A.
Only allow clean merchandise on the floor and keep everything priced.
- B.
Sanitize all the furniture at the end of every day.
- C.
Keep you back doors open to allow the customer to view upcoming merchandise.
- 5.
- A.
Sitting and Getting the Order Form
- B.
Explaining the Rental Agreement
- C.
Due Calls
- D.
All of the above
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