CSR Quiz #1

6 Questions

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CSR Quizzes & Trivia

Customer Service Backpack Quiz 1


Questions and Answers
  • 1. 
    1. What type of backpack do we sell the most of?
    • A. 

      Internal Frame

    • B. 

      External Frame

    • C. 

      Air Ride Suspension Frame

    • D. 

      Steel Frame

  • 2. 
    A customer says he is looking for a backpack to use for summer weekend camping. (One to two nights) What capacity should you recommend?
    • A. 

      1500 cubic inches

    • B. 

      4000 cubic inches

    • C. 

      35 liters

    • D. 

      3000 cubic inches

  • 3. 
    The same customer above has chosen four backpacks.  Which of the four should you suggest?
    • A. 

      Keen Newport Backpack - Item #2471G

    • B. 

      Lowe Alpine TFX Tundra 65+15 Backpack - Internal Frame - Item #1469H

    • C. 

      Lowe Alpine Crossvent 45+10 Backpack - Internal Frame - Item #1469F

    • D. 

      Mountainsmith Cross Country 3.0 Backpack - Internal Frame - Item #2198W

  • 4. 
    Which term is not part of the suspension?
    • A. 

      Hip Belt

    • B. 

      Shoulder Straps

    • C. 

      Gear Straps

    • D. 

      Chest Straps

  • 5. 
    Please give a brief explanation of the 4 key terms given this week? A: SuspensionB: Chest StrapC: Gear StrapsD: Top Load
  • 6. 
    Please write your Name and Supervisor.