CSR Ar Assessment 1

5 Questions | Total Attempts: 455

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CSR Ar Assessment 1

If you have any questions, please raise your hand for assistance. You will have 1 hour to complete the assessment. There are five call scenarios. Take your time with each question. There is no rush. Use Guided Assistance in RightNow, the SSC and SharePoint to find the correct answer to each question. DO NOT MAP THE CID TO RIGHTNOW. INSTEAD OPEN A BLANK INCIDENT. Type the correct answer in the answer box. Double check your work before submitting. DO NOT CHANGE ANY INFORMATION IN THE CIDs USED. Once you finish, check your answers and then go back through Guided Assistance to find the correct a

Questions and Answers
  • 1. 
    13892343 Today is July 25, 2013. Mr. David WhyStage has never received an AR payment for his HealthNet Plan F. He wants to know why. He pays his premium via EFT. What is the correct answer ID number?
  • 2. 
    13741840 Today is July 20, 2013. Mrs. Carlette LightStage is calling because she was reimbursed the incorrect amount for her BlueCross BlueSheild of Illinois Plan F.  Today she received a check for $134, but she normally only receives $67. She wants to know why the check was for more than she normally receives. She pays her premium automatically via EFT. Automatic Reimbursement is turned on for this plan. What is the correct answer ID number?
  • 3. 
    14054182 Today is August 31, 2013. Ms. Elizabeth SpaceStage has not received her AR payment for her AARP MS plan for July 2013. Her payments are always deducted from her bank account the first of each month. AR was turned off on July 18, 2013.  She wants automatic reimbursement turned on. What is the correct answer ID number?
  • 4. 
    13279481 Today is March 16, 2011. Mrs. Carol Stage received her Humana MA AR payment for March today. She had just received both her January and February payments 10 days earlier. She wants to know why the times differ and when she should plan on receiving the rest of her AR payments. She receives $1,800 a year from Ford for the year beginning on January 1, 2011. She always pays her premium via automatic EFT at the beginning of each month. What is the correct answer ID?
  • 5. 
    13710591 Today is October 27, 2013. Mrs. Lois ChefStage has not received her August, September or October automatic reimbursement payments for her AARP MS plan. Both she and her husband pay their premiums via EFT. Automatic Reimbursement is turned on for this plan. AR Help was able to resolve the issue. What is the correct answer ID number?
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