CSM Terminologies

20 Questions | Total Attempts: 25

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Terminology Quizzes & Trivia

Identify the CSM Terminologies


Questions and Answers
  • 1. 
    An individual or a company who receives the bill and is responsible for all charges incurred by the subscribers.
    • A. 

      Subscriber

    • B. 

      Account Administrator

    • C. 

      Customer

    • D. 

      Account Owner

  • 2. 
    It is an amount reimbursed to the customer for billed charges (charges that appear on the customer’s bill).
    • A. 

      Dispute

    • B. 

      Credit

    • C. 

      Adjustment

    • D. 

      Backout

  • 3. 
    Is a 9-digit unique number that is automatically assigned when the account is first created.
    • A. 

      PTN

    • B. 

      BAN

    • C. 

      UFMI

    • D. 

      SSN

  • 4. 
    Set of steps taken against a delinquent BAN in the hope of collecting money. 
    • A. 

      Collection Path

    • B. 

      Memo

    • C. 

      Backout

    • D. 

      Follow Up

  • 5. 
    A check that is returned to Sprint as non-collectable funds.
    • A. 

      BCK

    • B. 

      DCK

    • C. 

      Refund

  • 6. 
    Push-to-talk or walkie-talkie service.
    • A. 

      Direct Connect

    • B. 

      Cellular

    • C. 

      GPRS

  • 7. 
    It occurs when a customer calls to complain about a charge. It is a request to investigate and resolve a charge that the customer feels is unjustified.
    • A. 

      DCK

    • B. 

      Follow up

    • C. 

      Dispute

    • D. 

      Memo

  • 8. 
    It provides access to multiple systems that support the customer lifecycle—sView, CSM, FDT, and other tools.
    • A. 

      ILearn

    • B. 

      KMS

    • C. 

      Citrix

    • D. 

      Ensemble

  • 9. 
    Special characteristics of a service that Sprint offers to customers—for example, call waiting, caller ID, voice mail, text messaging, and call detail.
    • A. 

      Service

    • B. 

      SOC

    • C. 

      Feature

    • D. 

      PricePlan

  • 10. 
    A service restriction place on the oldest subscriber on the BAN which routes all outgoing calls to Sprint Nextel collections.  All other services are not restricted, including incoming calls.
    • A. 

      Hotline

    • B. 

      Suspension

    • C. 

      Block

    • D. 

      Cancellation

  • 11. 
    This is usually labeled as a “friendly reminder”.
    • A. 

      Memo

    • B. 

      SMS

    • C. 

      Follow Up

    • D. 

      Late Notice Letter

  • 12. 
    It is the main agreement between Nextel and the customer.
    • A. 

      SOC

    • B. 

      PricePlan

    • C. 

      Profile

    • D. 

      Memo

  • 13. 
    The telephone number of the subscriber unit.
    • A. 

      UFMI

    • B. 

      SSN

    • C. 

      PTN

    • D. 

      BAN

  • 14. 
    A memo contains specific information on the BAN that is not related to an activity performed.
    • A. 

      Follow Up

    • B. 

      Special Instructions

    • C. 

      Dispute

    • D. 

      Late Notice

  • 15. 
    All services are temporarily disconnected. 
    • A. 

      Cancelled

    • B. 

      Closed

    • C. 

      Hotlined

    • D. 

      Suspended

  • 16. 
    It can be defined as the cell phones/units on the BAN. 
    • A. 

      Account Owner

    • B. 

      Subscriber

    • C. 

      Account Administrator

    • D. 

      Caller

  • 17. 
    It is a bundle of one or more features that can be sold to customers.
    • A. 

      PricePlan

    • B. 

      Contract

    • C. 

      Service

    • D. 

      SOC

  • 18. 
    Network platform used for the Direct Connect service.
    • A. 

      UFMI

    • B. 

      IDEN

    • C. 

      CDMA

    • D. 

      PTT

  • 19. 
    Services are disconnected without possibility of reconnection.
    • A. 

      Suspended

    • B. 

      Cancelled

    • C. 

      Closed

    • D. 

      Blocked

  • 20. 
    Resource number for Direct Connect service
    • A. 

      PTN

    • B. 

      IP

    • C. 

      SSN

    • D. 

      UFMI