Don't rush your callers.
Paperwork before people.
"Uh Huh" is not "you're welcome".
Never be too busy to be nice.
The caller repeats back accurately what you have said.
The caller asks repetitive questions.
You sense the caller is becoming frustrated.
The caller hangs up on you.
Take shortcuts on your call.
Interrupt the caller to move the call along.
Tell Your caller you are overwhelmed becuase it is so busy.
Ask the caller if you could place them on hold and wait for their response.