Cs Quiz #5

3 Questions | Total Attempts: 103

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Company Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following is not one of the 6 cardinal rules of customer service?
    • A. 

      Don't rush your callers.

    • B. 

      Paperwork before people.

    • C. 

      "Uh Huh" is not "you're welcome".

    • D. 

      Never be too busy to be nice.

  • 2. 
    Which of the following indicates you are communicating effectively with your caller?
    • A. 

      The caller repeats back accurately what you have said.

    • B. 

      The caller asks repetitive questions.

    • C. 

      You sense the caller is becoming frustrated.

    • D. 

      The caller hangs up on you.

  • 3. 
    When you are extremely busy, it's okay to:
    • A. 

      Take shortcuts on your call.

    • B. 

      Interrupt the caller to move the call along.

    • C. 

      Tell Your caller you are overwhelmed becuase it is so busy.

    • D. 

      Ask the caller if you could place them on hold and wait for their response.