Cs Dept. Test 1: Basic Knowledge

100 Questions | Total Attempts: 50

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Cs Dept. Test 1: Basic Knowledge

Please complete the following questionnaire by choosing correct answer in the boxes; Please choose one correct answers for one question; For each correct answer you will get “1 point”; Total score will be calculated based on total correct answers from 100 questions; Maximum score for this test is 100 point; Total time for test is 4 hours.


Questions and Answers
  • 1. 
    What is the Chinavasion’s business model?
    • A. 

      Chinavasion can process only drop-ship orders;

    • B. 

      Chinavasion can process drop-ship/wholesale orders;

    • C. 

      Chinavasion is providing supply chain services;

  • 2. 
    Once customer registered Chinavasion account he/she can:
    • A. 

      Place only wholesale orders;

    • B. 

      Place drop-ship/wholesale orders;

    • C. 

      Place only drop-ship orders;

  • 3. 
    If customer wants to create Chinavasion account we ask:
    • A. 

      Make a payment 5 USD;

    • B. 

      We are not asking about any payment. No need to make any payment for registration, it’s free;

    • C. 

      Need to send us copy of your passport, ID, driving license, copy of credit card;

  • 4. 
    Chinavasion live chat services are available: 
    • A. 

      24/7, phone, fax support are available only during working hours in China;

    • B. 

      24/7 support;

    • C. 

      Monday – Friday, working hours 9AM-18PM, China time;

  • 5. 
    How to start live chat conversation? 
    • A. 

      Go to our website www.chinavasion.com and simply start chat 24/7;

    • B. 

      Email us to [email protected];

    • C. 

      Need to contact us via phone call first;

  • 6. 
    What type of customers are allowed to contact us via live chat? 
    • A. 

      Only VIP drop-shippers, wholesalers, returning customers;

    • B. 

      Registered or new not registered customers, wholesalers or drop-shippers;

    • C. 

      Registered wholesalers;

  • 7. 
    Please choose correct answer.
    • A. 

      Chinavasion is one of the leading wholesaler of unbranded electronic equipments and gadgets;

    • B. 

      Chinavasion can help you to search branded electronic equipments and gadgets;

    • C. 

      Chinavasion is the biggest wholesale provider of unbranded consumer, equipments and garments;

  • 8. 
    Please choose correct answer.
    • A. 

      Chinavasion was the first company in China to utilize the internet to reach an international audience for hi-tech gadgets and consumer goods;

    • B. 

      Chinavasion was the first company in China to produce unbranded hi-tech gadgets and consumer goods;

    • C. 

      Chinavasion was the first company in China started resell hi-tech gadgets and consumer goods;

  • 9. 
    What is our slogan?
    • A. 

      “Low prices, high quality, have fun”

    • B. 

      "Low price, fast delivery, have fun”

    • C. 

      ”China prices, western quality”

  • 10. 
    Can we see the date and time of addition to the product catalog from the webpage?
    • A. 

      Yes, we can see the date from webpage

    • B. 

      Yes, we can see it from Chinavasion account

    • C. 

      Yes, we can see it from information in admin

  • 11. 
    Do we have “Special offers”? Section on our webpage?
    • A. 

      Yes, we have “Special offers” Section on our webpage, it's only for VIP customers

    • B. 

      Yes, we have “Special offers” Section on our webpage, it's only for wholesale customers

    • C. 

      Yes, “Special offers” Section lists is about all products “on sale” or a “discount offer”

  • 12. 
    ”New products” Section lists are…
    • A. 

      All the latest additions to admin system

    • B. 

      All the latest additions to Chinavasion’s catalog

    • C. 

      All latest products, which customer can order them after 1 working day

  • 13. 
    How many discounted levels we have?
    • A. 

      0 Iron,1 Bronze,2 Silver, 3 Golded,4 Platinum,5 Diamond - total 6 discounted levels

    • B. 

      1 Bronze,2 Silver,3 Golded,4Platinum - total 4 discounted levels

    • C. 

      1 Bronze,2 Silver, 3 Golden,4 Platinum,5 Diamond - total 5 discounted levels

  • 14. 
     “I have just paid by PayPal or Credit Card, how can I be sure Chinavasion received my payment?” Please choose correct answer:
    • A. 

      We can ask customer to log in his Chinavasion account to check the order status. PayPal and credit card are usually instant payment which means that we can receive most of payment right away. BUT, internet connections are not always perfect and in some cases you may have to wait few minutes. After 5 minutes if your payment is not received please contact us with your order number and transaction ID. hyperlink to this link: http://www.chinavasion.com/contact.html

    • B. 

      . PayPal and credit card are usually instant payment which means that we can receive most of payment after 1 week. BUT, internet connections are not always perfect and in some cases you may have to wait few minutes. After 10 minutes if your payment is not received please contact us with your order number and transaction ID. c. Can edit profile to change password

    • C. 

      PayPal and credit card are usually instant payment which means that we can receive most of payment after 10 working days. BUT, internet connections are not always perfect and in some cases you may have to wait few minutes. After 5 minutes if your payment is not received please contact us with your order number and transaction ID. c. Can edit profile to change password

  • 15. 
    Can customer add special comment for his/her order in Chinavasion account area?
    • A. 

      Customer can add special comment in “Special request note”, Chinavasion account area

    • B. 

      Customer cannot add special comment

    • C. 

      Only VIP Customer can add special comment in “Special request note”, Chinavasion account area

  • 16. 
    How can customer track paid order?
    • A. 

      Customer can preview all updates from admin

    • B. 

      Customer can track the parcel by using tracking number, we are providing all updates in Chinavasion account once parcel shipped out

    • C. 

      Customer need to send a request for shipping details to [email protected]

  • 17. 
    What Currency For Bank Transfers customer can use to send payment for Hong Kong Account?
    • A. 

      Only USD

    • B. 

      We recommend, Please try to send payment in the same currency you used in the Chinavasion order checkout. For example, if you choose to pay USD in the checkout, please pay in USD. If you can only send money in your local currency, you can add a request to inform our bank to convert the payment into the same currency you used in the checkout, we will deal with the conversion on our side

    • C. 

      Only HKD

  • 18. 
    Can we check order status/details in Admin system?
    • A. 

      Yes, we can put an order number and preview the order status for all customers

    • B. 

      Yes, we can put an order number and preview the order status PDF format only for all customers

    • C. 

      Yes, we can put an order number and preview the order status for Platinum resellers

  • 19. 
    What is our internal policy for ticket’s reply?
    • A. 

      All tickets should be replied/closed in 1 working day

    • B. 

      All tickets should be replied/closed within 36 hours

    • C. 

      All tickets should be replied/closed within 48 hours

  • 20. 
    What we can check in Admin interface view of paid order?
    • A. 

      Dates of purchase, payment, last updates, current order status, shipping option, declaration value, tracking number assign by shipping company

    • B. 

      Dates of purchase, payment, last updates, current order status, shipping option, declaration value, tracking number assign by Chinavasion

    • C. 

      Date of customer’s birth, customer’s personal bank account information, dates of purchase, payment, last updates, current order status, shipping option, declaration value, tracking number assign by shipping compan

  • 21. 
    We can search customer in Admin via:
    • A. 

      E-mail address/customer’s name/customer’s order/

    • B. 

      Only via customer’s name/model code

    • C. 

      Only via customer’s bank account

  • 22. 
     Can we find customer’s order from order history in Admin system?
    • A. 

      Yes

    • B. 

      No

  • 23. 
    We can easily check in Event log below information:
    • A. 

      Stages which through order has been passed during processing

    • B. 

      Customer’s services feedback

    • C. 

      Customer’s complaints

  • 24. 
    Can we see in Admin the date/time at which particular action was performed?
    • A. 

      Yes

    • B. 

      No

  • 25. 
    What is the meaning of “Notified” in Event log?
    • A. 

      Customer received an email from us containing the contents of the comments from Event log

    • B. 

      Customer received an email regarding our special promotions

    • C. 

      NO email was sent to customer at this stage

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