Crucial Conversations - Chapter 7

40 Questions

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Conversation Quizzes & Trivia

Questions and Answers
  • 1. 
    How much of this week's assigned reading did you complete?
    • A. 

      100%

    • B. 

      75%-99%

    • C. 

      51%-74%

    • D. 

      Less than 50%

  • 2. 
    When it comes to sharing touchy information, the worst alternate between bluntly dumping their ideas into the pool of meaning and saying nothing at all.  Give some examples of this type of communication.
  • 3. 
    What do those who are good at dialogue do?
  • 4. 
    What do the best do?
  • 5. 
    What three "ingredients" can be carefully blended to speak the unspeakable and still maintain respect?
  • 6. 
    How does confidence affect our ability to speak to someone about difficult subjects?
  • 7. 
    What role does humility play in crucial conversations?
  • 8. 
     What does skill have to do with successful crucial conversations?
  • 9. 
    The best way to find out the true story is not to ______ ______ the ___________ story you can generate.  What should you do instead?
  • 10. 
    Please think of and share one example of the previous question from your own professional or personal experience.
  • 11. 
    What five tools can be used to help you talk about even the most sensitive topics?  What is the acronym to help remember it?
  • 12. 
    What is the best way to share your view?
  • 13. 
    When we're drunk on adrenaline, what is our tendency?
  • 14. 
    Because we're so anxious to blurt out our unflattering conclusions that we say things in extremely ineffective ways.  Then what happens, and what is the end result?
  • 15. 
    What provides a safe beginning to a crucial conversation?  What should we not start conversations with due to their highly controversial nature?
  • 16. 
    What should you start with if you want to persuade others?  Please explain why.
  • 17. 
    If our goal is not to persuade others that we are right, what is our goal?
  • 18. 
    How can we actually encourage others to tell Villain Stories about us?
  • 19. 
    If you aren't sure what your facts are, what should you do?
  • 20. 
    Why should we let others see our experience from our point of view - starting with our facts?
  • 21. 
    What do you think about the following statement:  "Earn the right to share your story by starting with your facts.  Facts lay the groundwork for all delicate conversations." ?
  • 22. 
    The facts plus what call for a face-to-face discussion?  What else may happen if we simply mention the facts?
  • 23. 
    Why do the authors sate that it takes confidence to share a potentially inflammatory story?
  • 24. 
    Why do the authors recommend that we not pile it on?
  • 25. 
    If we need to rebuild safety by Contrasting, what do the authors warn us to be careful about?
  • 26. 
    What should we do after we've shared our point of view?
  • 27. 
    How can we find out others' views on any given matter?
  • 28. 
    What does talking tentatively mean?
  • 29. 
    When sharing a story what should we strive to blend?
  • 30. 
    Why do we want to soften the message?
  • 31. 
    If you are faking tentativeness, are you in dialogue?
  • 32. 
    Is being tentative being wimpy?  Please explain your answer.  What are some examples of phrases that would be considered wimpy.
  • 33. 
    What happens to the message when you begin with a complete disclaimer and/or do it in a tone that suggests you're consumed with doubt?
  • 34. 
    How can you encourage testing?  What four things do the authors mention?
  • 35. 
    How does a very strong belief affect our dialogue?
  • 36. 
    Share your thoughts about the following statement:  "As emotions rise, words that were once carefully chosen and tentatively delivered are now spouted with an absolute certainty that is typically reserved for claims that are nailed to church doors or carved on stone tablets".
  • 37. 
    How did we get like this? Please explain the two aspects of this answer.
  • 38. 
    How do we change? (Hint: there are three things involved.)
  • 39. 
    Explain how passion can be our enemy when it comes to our strongest views.
  • 40. 
    What have you learned from this chapter and how does it apply to your work at Cal's?