Crucial Conversations: Tools For Talking When Stakes Are High Chapter IV Quiz

18 Questions | Total Attempts: 24

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Crucial Conversations: Tools For Talking When Stakes Are High Chapter IV Quiz


Questions and Answers
  • 1. 
    How much of the assigned reading did you complete this week?
    • A. 


    • B. 


    • C. 


    • D. 


  • 2. 
    Do most people have trouble dual-processing, especially, when stakes and emotions are high? Please explain what this means?
  • 3. 
    The authors use a metaphor about fishing to illustrate this point. Please explain the point.
  • 4. 
    What three different conditions do you need to look for when caught in the middle of a crucial conversation to catch problems before they become too severe?
  • 5. 
    To help catch problems early, the authors recommend reprogramming your mind to pay attention to the signs that suggest the moment a conversation turns from a routine or harmless discussion into a crucial one? What are the three types of signals people first notice when this happens?
  • 6. 
    What is usually your singal?
  • 7. 
    What is the benefit of catching the signs that the conversation is starting to turn crucial before you get sucked into the argument?
  • 8. 
    People who are gifted at dialogue keep a constant vigil on __________________. Explain what this  means.
  • 9. 
    Share your thoughts on the following statement: "When it's safe, you can say anything."
  • 10. 
    "Nothing kills the flow of meaning like ____________. " "If you make it safe enough, you can talk about almost anything and people will listen."  Do you agree with these statements. Explain why or why not.
  • 11. 
    Drawing on your experience, do you agree with the claim that: "people rarely become defensive simply because of what you're saying. They only become defensive when they no longer feel safe. The problem is not the content of your message, but the condition of the conversation."  Please use real-life examples in your answer.
  • 12. 
    The first challenge is to simply _________ and ___________________ that safety is at risk.
  • 13. 
    By carefully watching for safety violations you can not only see when ____________ is in danger, but you can also ______________  __________  _______________.
  • 14. 
    What skill is the pivot point for everythig that follows?
  • 15. 
    As people begin to feel unsafe, they start down one of two unhealthy paths. What are they?
  • 16. 
    What are the three most common forms of silence?
  • 17. 
    What are the three most common forms of violence?
  • 18. 
    What have you learned from this chapter, and how do you plan to implement it for yourself?