Cross Training On Forward Shipment ( Payment )

Explanation
Products under the stage "RTO - to be refunded" are likely to be returned to the merchant. The term "RTO" stands for "Return to Origin," which indicates that the products are being sent back to the seller or merchant for a refund. Therefore, the correct answer is "Yes."

Explanation
If a customer contacts the company after one month of their order being marked as delivered in the system, any request for non-delivery will not be considered. This means that after a month has passed, the company will not entertain any claims or complaints regarding the non-delivery of an order. The customer is expected to report any issues with delivery within a reasonable timeframe after the order has been marked as delivered.

Explanation
The given answer suggests that when a customer claims that an order has been delivered, but the order was placed on cash on delivery (COD) mode and the stage is RTM (Return to Merchant), the company asks the customer to share images of the shipping label highlighting the ShopClues order number. This is likely done to verify the authenticity of the customer's claim and to ensure that the correct order is being discussed. By requesting the images, the company can cross-reference the order number with their records to determine if the order was indeed delivered or not.

Explanation
The correct answer suggests that if the requested size is available, the merchant will change the size of the T-shirt. This implies that the merchant has the capability to modify the order and accommodate the customer's request. However, if the requested size is not available, the merchant will inform the customer to refuse the order, indicating that they are unable to fulfill the size change request. The answer implies that the merchant has a flexible approach to order modifications but is limited by the availability of the requested size.

Explanation
The given statement is true because it states that the quantity of the product cannot be changed. This implies that once the quantity of the product is determined or set, it cannot be altered or modified. This could be applicable in various scenarios such as limited stock availability, fixed production quantities, or specific packaging sizes. Overall, the statement suggests that the quantity of the product remains constant and cannot be adjusted.

Explanation
In the case of Basic merchants, the product does not come to ShopClues Fulfillment Centre. Instead, the merchant is responsible for shipping the product directly to the customer. Therefore, the correct answer is false.

Explanation
Since the customer wants to cancel the order and the order stage is "Milk Run Delay," it implies that the order has not been dispatched yet. Therefore, it is possible to cancel the order at this stage.

Explanation
Since the order status is "Cancellation request by Merchant" and the customer is complaining about a damaged product, it indicates that the cancellation was initiated by the merchant and not the customer. Therefore, the request for return should not be considered as the customer did not initiate the cancellation. Additionally, the payment option being Cash on Delivery (COD) suggests that the customer has not made any payment yet, further supporting the decision to not consider the return request.

Explanation
The correct answer is FC. In the order stage, FC (Fulfillment Center) is responsible for handling the processing and fulfillment of orders. They are in charge of inventory management, packaging, and shipping the products to customers. The FC team ensures that the orders are accurately picked, packed, and delivered in a timely manner.

Explanation
The correct answer is OR. In the given order stage and merchant type, any fulfilment related query will be the ownership of the OR (Order Routing) team.

Explanation
The correct answer is CL because the order stage is NSS (New Service Setup) and the merchant type is MDF (Merchant Discount Fee). In this stage, the interdepartmental teams that will be responsible are CL (Credit and Lending) as they handle the financial aspects of setting up new services and determining the discount fees for the merchant. FO (Front Office) handles customer interactions, FC (Fraud and Compliance) ensures compliance with regulations, and OR (Operations) manages the operational aspects of the order.

Explanation
The FO (Front Office) department will be responsible for the order stage in this scenario. The FO department typically handles customer interactions and transactions, including receiving and processing orders. They are responsible for ensuring that the order is accurately recorded and forwarded to the appropriate departments for further processing.

Explanation
The statement is true because on COD (Cash on Delivery) orders, the customer pays for the product only when it is delivered to them. Since the payment is made at the time of delivery, there is no need for a Proof of Delivery (POD) as the customer has physically received the product and made the payment. Therefore, on COD orders, POD is not provided.

Explanation
The backorder stage occurs automatically when the number of orders is greater than the number of quantity updated in our inventory for the specific merchant. This means that if there are more orders placed for a particular product than the available quantity in our inventory, the system will automatically put those orders on backorder until the inventory is replenished.

Explanation
The order stage is manifested, which means that the order has been confirmed and prepared for shipment. The merchant type is basic, indicating that it is a standard or regular merchant. The question is asking which department will be responsible in this order stage and merchant type. The answer is FO, which stands for Fulfillment Operations. This department is responsible for processing and fulfilling orders, including packaging, labeling, and shipping them to the customers.