Critical Info And Promo Updates

9 Questions

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Critical Thinking Quizzes & Trivia

When introducing or changing up a product in the market the sales promotion techniques, you undertake will play a significant role in how the prospective customers will accept it. This quiz will cover items sent out via Critical Info or from the trainers to the Consumer Sales team between 03/01 and 03/08. Give it a try and get to test your understanding.


Questions and Answers
  • 1. 
    How much does a customer moving out of our service territory receive if they refer the new tenants to SureWest
    • A. 

      $250.00 Visa Gift Card

    • B. 

      $100.00 Visa Gift Card

    • C. 

      $100.00 Credit on Bill

  • 2. 
    What types of Cajun customers are letters for upgrades being sent to?
    • A. 

      All triple play customers

    • B. 

      Customers who only data and/or phone

    • C. 

      Customer who only have video and 1 other service

  • 3. 
    What promo does a Cajun customer receive when they order video service and upgrade to Cisco?
    • A. 

      I month free Video Service

    • B. 

      1 month free Digital Choice

    • C. 

      1 month free digital choice and STB's fees

  • 4. 
    What is the new 2nd offer for on the Q1 Promo
    • A. 

      2 mos free

    • B. 

      Triple play packages starting at $84

    • C. 

      Triple play packages starting at $67

  • 5. 
    What is the new Video Focus Promo?
    • A. 

      Starz/Encore Super Pak or Starz A la Carte free for 1 month

    • B. 

      Starz/Encore Super Pak or Starz A la Carte free for 2 months

    • C. 

      HBO the Work x 6 mos

  • 6. 
    What service order remarks are needed for the 2 mos free promo
  • 7. 
    Where do you note that an customer is existing DSL and what speed they are paying for?
    • A. 

      DSL req check - rep remarks section

    • B. 

      DSL req check - Subject line on email

    • C. 

      Service Order remarks on order

    • D. 

      Held - Disposition screen on Genesys

  • 8. 
    For the March KC promo...how much is Total Entertainment bundle for customer's who live in Lenexa
  • 9. 
    True or False? The above package include voicemail