Public Relations Review 6

7 Questions | Total Attempts: 49

SettingsSettingsSettings
Public Relations Review 6 - Quiz

Answer these questions based on your reading


Questions and Answers
  • 1. 
    A security officer must be able to
    • A. 

      Develop excellent skills at recognizing potentially violent situations

    • B. 

      Know how to utilize appropriate verbal skills

    • C. 

      Develop techniques to take care of violent situations

    • D. 

      A and C are correct

    • E. 

      All of the above

  • 2. 
    An officer’s role in a violent situation is
    • A. 

      Help the person who is losing a fight

    • B. 

      Watch along with bystanders so he/she does not get injured

    • C. 

      Stop the violence

    • D. 

      Wait until the fight is over and congratulate the winner

  • 3. 
    Communication with words and gestures is simple and
    • A. 

      Has few risks

    • B. 

      Has many risks

    • C. 

      Can resolve a problem

    • D. 

      A and C

    • E. 

      B and C

  • 4. 
    Verbal techniques can be a tool in helping a person regain a sense of self control and to discuss concerns.
    • A. 

      True

    • B. 

      False

  • 5. 
    Verbal interventions can be done without evaluating the emotions or behavior of a disruptive person.
    • A. 

      True

    • B. 

      False

  • 6. 
    Officers should always give an ultimatum, even if he/she cannot follow through.
    • A. 

      True

    • B. 

      False

  • 7. 
    Communication between an officer and a disruptive person should be lengthy and complicated to address all issues and concerns.
    • A. 

      True

    • B. 

      False

Back to Top Back to top