Cricket Back Office Process! Trivia Quiz

10 Questions

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Cricket Quizzes & Trivia

Cricket Process Quiz


Questions and Answers
  • 1. 
    While doing the CID Dealer creation Premier with service OU has to be same for the ISRLOC and the login  Is it true or false ?
    • A. 

      True

    • B. 

      False

  • 2. 
    Before assigning any ticket to Field services What are all the 4 mandatory information needed ........
    • A. 

      Just assign the ticket with the issue

    • B. 

      Contact daniel nelson and inform the issue

    • C. 

      Make and Model and Serial number ,Contact number and Best time

    • D. 

      All the Above

  • 3. 
    Cash Drawer is not opening for a user . What are all the options has to be verified ..........
    • A. 

      Delete Cookies and IE optimistaion

    • B. 

      Restart the computer and Try login

    • C. 

      Configure Environment variables and Receipt printer Configure Environment variables and Receipt printer Configuration

    • D. 

      User need to contact RBM

  • 4. 
    If a user Want to order a new credit card machine for the store what has to be done ?
    • A. 

      Need to submit a catalog request

    • B. 

      User need to contact DD

    • C. 

      Assign the ticket to Local ITA

    • D. 

      All the Above

  • 5. 
    IP address got updated in salesforce but still user is unable to access the ISR site What has to be done ?
    • A. 

      Need to contact TIm kellog and ask him to update the Ipaddress

    • B. 

      Contact IAM to update the IPaddress again

  • 6. 
    User having issues in accessing a particular site getting access denied what has to be done ?
    • A. 

      Assist the user in submiting the Website access administration

    • B. 

      Take Remote and Disable the Mcaffee

    • C. 

      Restart the machine and Try

    • D. 

      Reset the IE settings

  • 7. 
    If a user is calling for Location access to a differnet store . What has to be done ?
    • A. 

      Need to tell the inform the user to contact RBM

    • B. 

      Tell the store access cannot be given to Agents

    • C. 

      Need to submit the request on user behalf also educate the user about the Process

    • D. 

      Inform access cannot be given for more than one store

  • 8. 
    Computer is infected by Virus what are all the basic steps you would try ?
    • A. 

      Update the mcaffee Virus definition

    • B. 

      Run a scan in normal mode

    • C. 

      Also try running a scan in Safemode

    • D. 

      All the Above

  • 9. 
    In order to change the inventory status of a phone what has to be done ?
    • A. 

      Assign the ticket to POS

    • B. 

      User will need to work with their market COM

    • C. 

      Assign it to ITOC

    • D. 

      User will have access to add the phone

  • 10. 
    Which Notification need the Approval ?
    • A. 

      System outage

    • B. 

      Maintenance

    • C. 

      Both

    • D. 

      None