Cp March Mindshare 2011
10 Questions
| Attempts: 81
Questions and Answers
- 1.Newsletters impact client engagement and retention?
- A.
True
- B.
False
- 2.When the client receives a newsletter, the email is personalized and appears to come from the CP?
- A.
True
- B.
False
- 3.New seatholders are not automatically added to the newsletter distribution list?
- A.
True
- B.
False
- 4.A best practice in working with RES is to ask to be copied on client communications?
- A.
True
- B.
False
- 5.What is not the best way to submit requests to RES?
- A.
Via the Proxy Tool
- B.
Via email
- C.
Via phone
- D.
Via the SIF form
- 6.What is not a component of IT Score for clients?
- A.
Compare maturity across IT organizations in multiple locations
- B.
Save consulting cost
- C.
Assess vendor selections
- D.
Track progress over time
- 7.IT Score measures the maturity of the Enterprise as a consumer of IT and the IT organization as a provider?
- A.
True
- B.
False
- 8.Clients can access IT Score through the Quicklinks on their My Gartner homepage?
- A.
True
- B.
False
- 9.When the client completes the IT Score process, a report will be generated that includes all of the following except:
- A.
Overall ranking
- B.
Breakdown of each component and their ranking
- C.
Detailed explanation of how to improve
- D.
List of recommended reading
- E.
Recommended Analysts
- 10.IT Score Tool and Assessments do not count against workgroup document allocation?
- A.
True
- B.
False
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