Cordova Mall Store 50
Questions and Answers
- 1.
What drives Kathy crazy about cell phones? (check all that apply)
- A.
Using your cellphone inside the store
- B.
Using your cellphone inside the store while you are on break
- C.
Using your cellphone outside of the store while you are on break
- D.
Texting inside the store or on front line
Correct Answer(s)
A. Using your cellphone inside the store
B. Using your cellphone inside the store while you are on break
D. Texting inside the store or on front lineExplanation
Kathy is driven crazy by people using their cellphones inside the store, especially when they are on break. Additionally, she is annoyed by people texting inside the store or on the front line.Rate this question:
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- 2.
What drives Kathy crazy about using the restroom? (check all that apply)
- A.
Taking your cellphone with you to the restroom while on the clock
- B.
Using the restroom while on break
- C.
Asking to using the restroom between 12-2
Correct Answer(s)
A. Taking your cellphone with you to the restroom while on the clock
C. Asking to using the restroom between 12-2Explanation
Kathy is driven crazy by two things about using the restroom. One is taking your cellphone with you to the restroom while on the clock. This suggests that Kathy believes it is inappropriate to use personal devices while on work time. The second thing that drives Kathy crazy is asking to use the restroom between 12-2. This implies that Kathy finds it bothersome when people request to use the restroom during specific hours, possibly because it disrupts the workflow or causes inconvenience.Rate this question:
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- 3.
What is our vision (as Cordova Mall)?
- A.
To be the fastest restaurant in the mall.
- B.
Chick-fil-A on every table in the Cordova Mall Food Court.
- C.
To collect the most toothpicks from other restaurants and thrown them on the ground in front of our store.
Correct Answer
B. Chick-fil-A on every table in the Cordova Mall Food Court.Explanation
The correct answer is "Chick-fil-A on every table in the Cordova Mall Food Court." This answer reflects the vision of Cordova Mall to have a Chick-fil-A restaurant on every table in their food court. This indicates their desire to have a strong presence and dominance in the food court area, possibly aiming to attract more customers and increase their market share.Rate this question:
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- 4.
How does Kathy like her tea? (Check all that apply)
- A.
Sweet
- B.
Unsweet
- C.
5 Splenda's
- D.
5 Sugars
- E.
Large
- F.
Small
- G.
Straw
- H.
No Straw
Correct Answer(s)
B. Unsweet
C. 5 Splenda's
E. Large
G. StrawExplanation
Kathy likes her tea unsweetened, with 5 Splenda's, in a large size, and with a straw.Rate this question:
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- 5.
It is okay to stack/arrange the dipping sauces and ketchup so that they look nice and neat.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This is not okay. It wastes time and can distract you from taking care of a guest.Rate this question:
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- 6.
Kathy thinks that employees who stack sauces are "customer dodgers."
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Kathy believes that employees who stack sauces are "customer dodgers." This implies that Kathy thinks that these employees are avoiding or evading customers. Therefore, the statement is true.Rate this question:
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- 7.
You should follow the "Line Up" while you are working. If you are listed to be the bagger, you should be the bagger. If you are listed to be on register, you should be on register. If a team leader asks you to switch, then and only then should you change positions.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that there is a specific order or sequence of tasks that employees should follow while working. If someone is assigned a certain role, they should stick to it unless a team leader specifically asks them to switch positions. Therefore, the correct answer is true, indicating that employees should follow the "Line Up" and only change positions if instructed to do so by a team leader.Rate this question:
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- 8.
If you drop something on the floor, you should
- A.
Pick it up and dispose of it
- B.
Kick it to the side
- C.
Scream
Correct Answer
A. Pick it up and dispose of itExplanation
When you drop something on the floor, the responsible and appropriate action is to pick it up and dispose of it. This ensures cleanliness and prevents any potential hazards or accidents. Kicking it to the side may lead to someone else tripping over it or causing further mess. Screaming is an unnecessary and ineffective response to a simple accident.Rate this question:
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- 9.
Lunch happens every day. We shoulde be prepared for it before it comes. We should have ice, sauces, etc.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that lunch occurs daily and it is necessary to be prepared for it in advance by having items like ice and sauces. This implies that the statement is true, as it emphasizes the importance of being ready for lunch before it arrives.Rate this question:
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- 10.
It is important that we talk to our team just like we would talk to our guests. Being sweet to each other is required because (check all that apply)
- A.
Guests can sometimes hear what we say and how we say it
- B.
Kathy says so
- C.
We are team!
Correct Answer(s)
A. Guests can sometimes hear what we say and how we say it
B. Kathy says so
C. We are team!Explanation
The correct answer is guests can sometimes hear what we say and how we say it, Kathy says so, we are a team! This answer is supported by the given options. The first option states that guests can sometimes hear what we say and how we say it, which implies that we should be sweet to each other. The second option mentions Kathy saying so, which indicates that she believes it is important to be sweet to each other. The third option emphasizes that we are a team, suggesting that being sweet to each other is necessary for teamwork.Rate this question:
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- 11.
The men must shave their face (mustache is okay).
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because it states that men must shave their face, with the exception of allowing a mustache. This suggests that men are expected to keep their facial hair groomed and neat, with the option to have a mustache if they choose.Rate this question:
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- 12.
The ladies must have no nail polish or a neutral color that does not distract a guest.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that having no nail polish or a neutral color ensures that the focus remains on the guest and not on the ladies' nails. It helps to create a professional and polished appearance, without any distractions that bright or flashy nail polish might cause. This rule is often followed in formal or professional settings to maintain a respectful and appropriate atmosphere.Rate this question:
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- 13.
We must clean our drains because
- A.
Bugs love to breed in them
- B.
Kathy says so
- C.
Fresh air comes through them
Correct Answer(s)
A. Bugs love to breed in them
B. Kathy says soExplanation
The correct answer is that bugs love to breed in drains and Kathy says so. Bugs are attracted to drains as they provide a moist and dark environment, which is ideal for breeding. Kathy's statement further confirms the need to clean drains as she may have knowledge or experience regarding the presence of bugs in drains.Rate this question:
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- 14.
When asking for dates or times off, please submit your requests by _________ evenings (for the following week’s schedule).
- A.
Monday
- B.
Tuesday
- C.
Wednesday
- D.
Thursday
Correct Answer
C. WednesdayExplanation
When asking for dates or times off, the requests should be submitted by Wednesday evenings. This allows the scheduling team enough time to process the requests and create the schedule for the following week. By submitting the requests by Wednesday evenings, it ensures that the requests can be properly accommodated and incorporated into the schedule.Rate this question:
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- 15.
Each uniform includes (check all that apply)
- A.
Chick-fil-A shirt
- B.
Pants
- C.
Belt
- D.
Black socks
- E.
Black slip-resistant shoes
- F.
Hat / visor
- G.
Nametag
Correct Answer(s)
A. Chick-fil-A shirt
B. Pants
C. Belt
D. Black socks
E. Black slip-resistant shoes
F. Hat / visor
G. NametagExplanation
The correct answer includes all the items that are part of the uniform for Chick-fil-A employees. This includes the Chick-fil-A shirt, pants, belt, black socks, black slip-resistant shoes, hat/visor, and nametag.Rate this question:
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- 16.
Uniforms can be dirty and wrinkled when you arrive for work.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Uniforms can be dirty and wrinkled when you arrive for work. This statement is false. Uniforms are typically expected to be clean and well-maintained when employees arrive for work. Employers often have guidelines and expectations regarding the appearance of uniforms, as they represent the company and contribute to a professional work environment. It is important for employees to ensure that their uniforms are clean and free of wrinkles to maintain a polished and presentable appearance.Rate this question:
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- 17.
If you leave a personal item in the store after your shift, they may be removed and either thrown or given away.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If you leave a personal item in the store after your shift, it is possible that the item may be removed by someone and either thrown away or given away. This suggests that the store does not take responsibility for lost or forgotten items and has a policy in place to dispose of or redistribute them. Therefore, the statement is true.Rate this question:
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- 18.
The back door must remain closed at all times (unless given specific instructions to leave it open for a period of time).
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The back door must remain closed at all times to ensure security and safety. Leaving the door open can allow unauthorized access or pose a risk of intruders entering the premises. By keeping the back door closed, it helps maintain a controlled environment and prevents potential threats.Rate this question:
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- 19.
No one under 18 years old may take out trash or throw anything into the dumpster / compactor.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because it states that no one under 18 years old is allowed to take out the trash or throw anything into the dumpster or compactor. This could be due to safety concerns or regulations in place to protect minors from potential harm or accidents that may occur while handling trash or using the dumpster or compactor.Rate this question:
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- 20.
Team members under the age of 18 who work more than 4 hours are required to have a 30 minute uninterrupted break.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to the given statement, team members who are under the age of 18 and work more than 4 hours are required to have a 30-minute uninterrupted break. This means that it is mandatory for these team members to take a break if they meet the specified criteria. Therefore, the correct answer is True.Rate this question:
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- 21.
The team members (18 and over) who take a break, must take the complete ____ minute break and may not clock in for any reason until the conclusion of the ____ minutes.
- A.
30, 30
- B.
15, 15
- C.
15, 20
Correct Answer
A. 30, 30Explanation
The correct answer is 30, 30. This means that team members who are 18 and over are required to take a full 30-minute break and are not allowed to clock in for any reason until the 30 minutes are over.Rate this question:
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- 22.
_______ is allowed to push the button on the trash compactors outside.
- A.
Team Leaders
- B.
Employees
- C.
Minors
- D.
No one at Chick-fil-A Store #50
Correct Answer
D. No one at Chick-fil-A Store #50Explanation
No one is allowed to push the button on the trash compactors outside at Chick-fil-A Store #50.Rate this question:
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- 23.
Personal calls on the store phone should only be made or received when there is an emergency. Please let family members know that it is your responsibility to abide by this rule.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that personal calls on the store phone should only be made or received during emergencies. It also emphasizes the responsibility of informing family members about this rule. Therefore, the correct answer is "True" as it aligns with the given explanation.Rate this question:
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- 24.
Team members may leave the frontline without asking a team leader or manager for permission.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Team members may not leave the frontline without asking a team leader or manager for permission. This implies that there is a protocol or hierarchy in place where team members are required to seek permission before leaving their designated positions. This could be for various reasons such as ensuring proper coverage, maintaining order, or adhering to safety regulations. By stating that the answer is false, it clarifies that team members cannot simply leave without seeking approval from their superiors.Rate this question:
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- 25.
If a team member is waiting to clock in, they may stand where the customer can see them.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it is not appropriate for a team member to stand where the customer can see them while they are waiting to clock in. This can create confusion for the customer and give the impression that the team member is available to assist them when they may not be. It is important for team members to clock in and be fully ready to assist customers before being visible to them.Rate this question:
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- 26.
You must keep the back door closed because
- A.
It makes it too easy for us to be robbed
- B.
People could look inside
- C.
Security may want Kathy to move her vehicle
Correct Answer
A. It makes it too easy for us to be robbedExplanation
Leaving the back door open would make it easier for potential robbers to enter the premises, increasing the risk of theft or burglary. By keeping the back door closed, it ensures that unauthorized individuals cannot easily access the area, providing a basic level of security.Rate this question:
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- 27.
It is okay to prop open the door to the freezer.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
ALWAYS close the freezer when not loading or unloading.Rate this question:
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- 28.
It is okay to prop open the door to the storage room.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This door gets left open all of the time. There are thousands of dollars worth of product that could get stolen.Rate this question:
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- 29.
We do not leave the back door to the storage left open unattended because
- A.
Thousands of dollars worth of product is in there
- B.
Kathy says so
- C.
People could tamper with our products
Correct Answer(s)
A. Thousands of dollars worth of product is in there
B. Kathy says so
C. People could tamper with our productsExplanation
The back door to the storage is not left open unattended for several reasons. Firstly, there are thousands of dollars worth of products inside, which need to be protected from theft or damage. Additionally, Kathy, presumably a trusted authority figure, has stated that it should not be left open. Finally, leaving the door open unattended could allow unauthorized individuals to tamper with the products, potentially causing harm or loss.Rate this question:
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