Conflict Management - Qp5

8 Questions | Total Attempts: 286

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Conflict Management Quizzes & Trivia

Questions and Answers
  • 1. 
    Negotiators are free agents who can make personal undertakings or decisions.
    • A. 

      True

    • B. 

      False

  • 2. 
    As a general rule the negotiators should represent the opinion of the group.
    • A. 

      True

    • B. 

      False

  • 3. 
    Problem of Re-entry is the ability to influence and/or intimidate opposing groups and ultimately to impose decisions by force.
    • A. 

      True

    • B. 

      False

  • 4. 
    The following is a list of the less obvious sources of power in-group conflict: (Select four)
    • A. 

      Impatience

    • B. 

      Numbers

    • C. 

      Morale

    • D. 

      Integrity

    • E. 

      Old age

    • F. 

      Funds

  • 5. 
    The better the working relationship you establish with those with whom you will be negotiating, the more powerful you are.
    • A. 

      True

    • B. 

      False

  • 6. 
    Affirmative commitment is: (Select two)
    • A. 

      Making clear that you are willing to agree to a particular offer

    • B. 

      Making clear what agreement you are unwilling to make

    • C. 

      Negative conduct you will engage in if there is no agreement.

    • D. 

      Failing agreement, what you are willing to do under certain conditions.

  • 7. 
    A summary of factors influencing the balance of power includes:  (Select four)
    • A. 

      The amount of time available and how it benefits your position or that of the other party.

    • B. 

      The illegal advantage in your favour, or your opponents.

    • C. 

      The effect on current plans.

    • D. 

      The need to be right, win praise, gain greater recognition.

    • E. 

      The financial factor.

    • F. 

      A deprivation of freedom of action/movement or basic needs.

  • 8. 
    The following crisis intervention techniques will be of special value before confrontation has reached the physical stage:  (Select three)
    • A. 

      Help the participants to understand what is happening.

    • B. 

      Insults, name-calling and other similar action may simply result from the highly emotional state of the participants – accept their comments but do not support or disagree.

    • C. 

      In a large group, look for one person who seems the calmest to talk directly to.

    • D. 

      An insult is directed at you personally.

    • E. 

      Passers-by have a right to stop and observe the situation – ignore them and concentrate on what you are doing.

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