Conflict Management MCQ Trivia Quiz!

12 Questions | Total Attempts: 334

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Conflict Management MCQ Trivia Quiz!

Ever wondered how much do you know about conflict management is? Conflict management is the means of reducing the negative side of a conflict but elevating the positive side of the conflict. Conflict is often healthy if both parties can be heard. The purpose of conflict management is to incite a positive outcome for each person. Compromising is often the right path to take. This quiz will enable you to understand conflict management better. Good luck with the quiz.


Questions and Answers
  • 1. 
    Negotiation is a process whereby two or more parties involuntarily discuss their differences and attempt to reach a joint decision on their common concerns.
    • A. 

      True

    • B. 

      False

  • 2. 
    Conflict often arises between an ‘establishment’ group such as:  
    • A. 

      A town council

    • B. 

      Tenants' association

    • C. 

      The police

    • D. 

      Management of a company

    • E. 

      Workers association.

  • 3. 
    The community group is usually a grouping of organizations or individuals.
    • A. 

      True

    • B. 

      False

  • 4. 
    There are many possible reasons which may prevent constructive negotiation in the establishment group which includes:  
    • A. 

      Suffers from internal dissent

    • B. 

      Doesn’t recognise the problem

    • C. 

      Doesn’t want to give up power or resources

    • D. 

      Needs time to build community support

    • E. 

      Doesn’t trust the protest group

    • F. 

      Believes conditions will improve without negotiations

  • 5. 
    In its crude form, negotiation can be seen as bargaining, sometimes even as a game.
    • A. 

      True

    • B. 

      False

  • 6. 
    The avoidance approach to negotiation appears to provide the most fair and alternative to violence.
    • A. 

      True

    • B. 

      False

  • 7. 
    As a first step, the conflict should be carefully described, defined, or redefined by the two parties together, so that the negotiation and mediation process incorporates the real needs of both sides.
    • A. 

      True

    • B. 

      False

  • 8. 
    Focus on real needs, not hard-line positions.
    • A. 

      True

    • B. 

      False

  • 9. 
    A few of the main mistakes that negotiators tend to make includes:  
    • A. 

      Poor use of questions

    • B. 

      Give or get empathy

    • C. 

      Failure to wait for an answer

    • D. 

      Give something to get something

    • E. 

      Badly handled disclosure of information

    • F. 

      Talk about past or future needs, move away from the present.

    • G. 

      Mismanaging the presentation of issues, lack of structure.

  • 10. 
    Do not confuse negotiation with debate: debates do not attempt to reach a settlement; they increase resistance.
    • A. 

      True

    • B. 

      False

  • 11. 
    The more grave the confrontation, the more important it is that both parties consider the full implications of carrying out their best alternative to negotiation.
    • A. 

      True

    • B. 

      False

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