Quiz: Conflict Management Questions!

8 Questions | Total Attempts: 71

SettingsSettingsSettings
Please wait...
Quiz: Conflict Management Questions!

What do you think about conflict management? Conflict management is extremely important in modern world because it helps prevent unnecessary fighting which arises from the tension between two or more parties. Once that tension is worked through by conflict management, the situation becomes far less stressful and easier to handle. Conflict management is especially important in the workplace. This quiz is all about conflict management. Good luck with it.


Questions and Answers
  • 1. 
    Disagreement should not be seen as unpleasant – it is simply evidenced that people think and behave differently.
    • A. 

      True

    • B. 

      False

  • 2. 
    Conflict is destructive when it:
    • A. 

      Opens up and clarifies important issues and helps solve them

    • B. 

      Diverts energy from important work or other more important issues

    • C. 

      Destroys morale

    • D. 

      Polarises groups

    • E. 

      Increases involvement of individuals in important issues

  • 3. 
    To work well as a negotiator or mediator you will need to develop your own ability to relax and tolerate stress.
    • A. 

      True

    • B. 

      False

  • 4. 
    In many conflict situations, we cannot choose how to behave and how to respond.
    • A. 

      True

    • B. 

      False

  • 5. 
    Unhealthy anger is just as normal as any other human emotion and those who deny their angry feelings.
    • A. 

      True

    • B. 

      False

  • 6. 
    When dealing with your own anger: 
    • A. 

      Recognise the unmet expectation that causes your anger.

    • B. 

      Avoid getting hooked into an angry response.

    • C. 

      Express your anger when it is necessary, safe and appropriate to do so.

    • D. 

      Avoid making decisions when your anger controls you.

  • 7. 
    Remember anger is not controllable. 
    • A. 

      True

    • B. 

      False

Back to Top Back to top