Computer Technician Exam
Online Examination for Computer Technician
- 1.
If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?
- A.
Yes
- B.
Yes, if you set the jumpers
- C.
Yes, if you add more screw holes
- D.
Yes, if you remove some ports
- E.
No
Correct Answer
E. No -
- 2.
You are installing an additional drive into a working computer. The computer won't power up at all, no lights, no spinning drives, nothing.What's most likely the problem?
- A.
Dead Hard Drive
- B.
Insufficient DC wattage provided by the power supply
- C.
Insufficient AC wattage provided by the electrical outlet
- D.
Dead power supply
- E.
Corrupted Driver
Correct Answer
B. Insufficient DC wattage provided by the power supplyExplanation
When adding new devices you need more DC wattageRate this question:
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- 3.
What should you look at to verify the authentication of a file?
- A.
Digital stamp
- B.
Digital certificate
- C.
Digital signature
- D.
EFS
- E.
Digital system
Correct Answer
C. Digital signatureExplanation
sigverif.exe is a tool to verify the system files digital signature.Rate this question:
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- 4.
What tool is used to troubleshoot problems with windows, applications, etc...?
- A.
Event checker
- B.
Troubleshooter
- C.
Event viewer
- D.
Chkdsk
- E.
NTcheck
Correct Answer
C. Event viewerExplanation
You can click on run and type eventvwr.Rate this question:
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- 5.
_____ protects Windows file systems from being changed or deleted.
- A.
Windows state data
- B.
File state protection
- C.
Windows file protection
- D.
Lock file
- E.
UPS
Correct Answer
C. Windows file protectionExplanation
Windows File Protection will inform you if a system file has changed or deletedRate this question:
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- 6.
Which of the following user account is created on a local computer and allow a user access to only that computer?
- A.
Central user
- B.
Global user
- C.
Built in user
- D.
Local user
- E.
Guest
Correct Answer
D. Local userExplanation
On a local computer is local user on a domain is global userRate this question:
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- 7.
What is the protocol used in Internet?
- A.
IPX/SPX
- B.
Netbeui
- C.
TCP/IP
- D.
Netbios
- E.
TCC
Correct Answer
C. TCP/IP -
- 8.
In a monitor what can be the cause for the flickering?
- A.
A problem with video card
- B.
Poor cable connection
- C.
Bad CPU
- D.
Bad Monitor
- E.
Bad RAM
Correct Answer
B. Poor cable connectionExplanation
A poor cable connection is the most common cause.
A low refresh rate is also another cause.Rate this question:
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- 9.
What is it that uses a single public IP address to access internet on behalf of all hosts on the network using IP addresses?
- A.
NAT
- B.
BAT
- C.
IMAP
- D.
IPX/SPX
- E.
DHCP
Correct Answer
A. NATExplanation
NAT is Network Address TranslationRate this question:
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- 10.
You are explaining to Jim that if you don't _______ it can cause PC parts to overheat.
- A.
Clean the keyboard
- B.
Keep the humidity high
- C.
Use liquid inside a computer
- D.
Remove the dust inside the PC
- E.
Shake the computer from time to time
Correct Answer
D. Remove the dust inside the PCExplanation
You can remove dust with compressed air.Rate this question:
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- 11.
After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
- A.
You discharge it before disposing
- B.
You destroy it
- C.
You sell it
- D.
You throw it in the regular trash
- E.
You recycle it
Correct Answer
B. You destroy itExplanation
You destroy it so that important information are safeRate this question:
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- 12.
When troubleshooting, what is the first step?
- A.
Check the obvious
- B.
Turn the computer on
- C.
Make assumption
- D.
Analise the problem without making an initial determination
- E.
Speak about your certifications
Correct Answer
A. Check the obvious -
- 13.
In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform limited administrative task.
- A.
Power user
- B.
Back-up user
- C.
Guest
- D.
Administrator
- E.
User
Correct Answer
A. Power user -
- 14.
What type of service is DHCP?
- A.
Name resolution
- B.
Addressing
- C.
E mail
- D.
Security layer
- E.
Remote control
Correct Answer
B. Addressing -
- 15.
What is critical to a successful OS load?
- A.
System root files
- B.
System state data
- C.
System boot data
- D.
System boot files
- E.
System file table
Correct Answer
B. System state data -
- 16.
Which of the following is an important part of preventive maintenance?
- A.
Keeping the humidity high
- B.
Washing the inside of a computer
- C.
Keeping the temperature high
- D.
Getting rid of the dust
- E.
Shacking the computer
Correct Answer
D. Getting rid of the dust -
- 17.
Using a normal vacuum cleaner inside a PC can cause
- A.
Humidity
- B.
Heat
- C.
ESD
- D.
Dust
- E.
Overclocking
Correct Answer
C. ESD -
- 18.
What should you do when interacting with a customer?
- A.
Use first name
- B.
Explain your theory first
- C.
Listen to him/her
- D.
Fill out the papers
- E.
Drink coffe
Correct Answer
C. Listen to him/her -
- 19.
What's important to achieve customer satisfaction?
- A.
Have an expensive plan
- B.
Be prepared
- C.
Whatever happen. Don't ask for help
- D.
Recommend to change the software
- E.
Speak about something
Correct Answer
B. Be prepared -
- 20.
When should you ask permission to use customer property?
- A.
Never
- B.
Always
- C.
To use the phone
- D.
If the customer is older than you
- E.
To use the keyboard
Correct Answer
B. Always -
- 21.
Which of the following features are present in Windows XP Professional but lacks in Windows Home? Select all that apply
- A.
Compression of files/folders
- B.
Support for remote desktop
- C.
Support for group policy
- D.
Encryption of files/folders
- E.
None of the above
Correct Answer(s)
B. Support for remote desktop
C. Support for group policy
D. Encryption of files/folders -
- 22.
You are on site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
- A.
Ask him to leave the room
- B.
Ignore him
- C.
Tell him where he can get more training
- D.
Stop what you are doing and answer
- E.
Call your supervisor
Correct Answer
C. Tell him where he can get more training -
- 23.
Select the true statement about notched ribbon cables.
- A.
Can be inserted in both ways
- B.
The last pin is marked with a red color
- C.
Doesn't exist
- D.
Can be inserted in one way.
- E.
They need to be terminated
Correct Answer
D. Can be inserted in one way.Explanation
In Floppy Drive cables the first pin is marked with red.
Notched cables goes only in one way.Rate this question:
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- 24.
What should you do if you are running 10 minutes late to a customer site?
- A.
Do nothing
- B.
Call the customer if you are 30 minutes late
- C.
Call the customer to let him/her know that you are late
- D.
Call the customer if you can't make it
- E.
Send the customer a text message
Correct Answer
C. Call the customer to let him/her know that you are late -
- 25.
What is used from Microsoft to prevent unlicensed use of software?
- A.
Boot license
- B.
Windows start up activation
- C.
Bios active menu
- D.
Windows product activation
- E.
Windows prevention software
Correct Answer
D. Windows product activation -
- 26.
Which device amplifies the incoming signal and noise?
- A.
Signal repeater
- B.
Attenuation repeater
- C.
Amplifier repeater
- D.
Network repetear
- E.
PCMCIA
Correct Answer
C. Amplifier repeater -
- 27.
What is the first step in preparing the motherboard to go in the case?
- A.
Set the spaces
- B.
Set the CPU multiplier
- C.
Set the case power supply
- D.
Set the jumpers
- E.
Set the hard disk
Correct Answer
D. Set the jumpers -
- 28.
What is the term when we speak about a device that can be plugged into a USB port while the computer is on?
- A.
PCI
- B.
USB-swappable
- C.
Cold-swappable
- D.
Interleaving
- E.
Hot-swappable
Correct Answer
E. Hot-swappable -
- 29.
You are not able to send e-mails. Which of the following is the cause?
- A.
IMAP
- B.
POP3
- C.
DNS
- D.
SMTP
- E.
ISP
Correct Answer
D. SMTP -
- 30.
NTFS uses
- A.
Master boot table
- B.
CMOS table
- C.
Master file table
- D.
Boot table
- E.
Master table
Correct Answer
C. Master file table -
- 31.
The achronym of HTTPS stands for
- A.
Hypertext transfer protocol socket
- B.
Hypertext transfer protocol over secure sockets layer
- C.
Hypertext transfer protocol status
- D.
Hypertext transfer protocol secure system
- E.
Hypertext transfer protocol system
Correct Answer
B. Hypertext transfer protocol over secure sockets layer -
- 32.
What is the maximun speed of IrDA?
- A.
128 Kb/s
- B.
1 Mb/s
- C.
4 Mb/s
- D.
11 Mb/s
- E.
22 Mb/s
Correct Answer
C. 4 Mb/s -
- 33.
You want to make sure that a new scanner is working properly. What is the best test you can do?
- A.
Print a test page
- B.
Scan using a test pattern
- C.
Run the scanner diagnostic
- D.
Scan a detailed color picture
- E.
Scan a carbon paper
Correct Answer
B. Scan using a test pattern -
- 34.
A customer reports that she is the only one in the company that cannot access the network resources. She is using Windows XP Professional and her IP is 169.254.107.199. What should you do?
- A.
Reinstall Windows
- B.
Run Ipconfig/release and Ipconfig /renew on her computer
- C.
Run ARP /a on her computer
- D.
Run fix /all in your computer
- E.
Run Nbstat on her computer
Correct Answer
B. Run Ipconfig/release and Ipconfig /renew on her computer -
- 35.
What is the current energy saving standard used by most PC?
- A.
ATA
- B.
IEEE
- C.
ACPI
- D.
MIDI
- E.
USB
Correct Answer
C. ACPI -
- 36.
From where do you configure the stickykeys, filterkeys, and togglekeys options ?
- A.
You use accessibility options in control panel
- B.
You use Disk manager
- C.
You use MMC
- D.
You use accessibility options in system tool on the start menu
- E.
You use Task manager
Correct Answer
A. You use accessibility options in control panel -
- 37.
Which utilities are used to isolate a problem between two computers on a TCP/IP network? Select two.
- A.
Ipconfig
- B.
Nslookup
- C.
DrWatson
- D.
Tracert
- E.
Pathping
Correct Answer(s)
D. Tracert
E. Pathping -
- 38.
You have accepted a certificate but you are not sure if you did the right thing. How can you remove the certificate?
- A.
You open Internet Explorer and select Internet options
- B.
You run Disk Cleanup
- C.
You go to Task manager
- D.
You can't change certificates
- E.
You go in Windows Firewall
Correct Answer
A. You open Internet Explorer and select Internet optionsExplanation
On the content tab in Internet options there are 3 buttons to clear the SSL state, certificates and PublishersRate this question:
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- 39.
The printouts of an impact printer are good on the left but fade when is printing on the right. What is most likely the cause?
- A.
A worn out printhead
- B.
A worn out ribbon
- C.
A misaligned Platen
- D.
A misaligned printhead
- E.
No more ink
Correct Answer
C. A misaligned Platen -
- 40.
You fixed a user printer. She tells you that she had two jobs waiting in the printer spool. What can you do to continue the printing process? Select two.
- A.
Right click on the print spool and select cancel
- B.
Right click on each printer job and select resume printing
- C.
Do nothing the print jobs will probably start on their own
- D.
Print jobs cannot be restarted
- E.
Restart the pc
Correct Answer(s)
C. Do nothing the print jobs will probably start on their own
D. Print jobs cannot be restarted -
- 41.
When a user boots his computer the monitor goes black. After investigating you find out that he set the refresh rate to high. How can you fix this problem?
- A.
Reboot the computer
- B.
Boot on safe mode
- C.
Press F1 while booting
- D.
Delete the boot.ini file
- E.
Format the hard disk
Correct Answer
B. Boot on safe mode -
- 42.
You want to protect your computer from high voltages. What should you buy?
- A.
UPS
- B.
Power outlet
- C.
Ground Fault interrupter
- D.
Surge suppressor
- E.
Loop back plug
Correct Answer
D. Surge suppressor -
- 43.
Which of the following type of damage is caused by ESD?
- A.
Bio failure
- B.
Catastrophic failure
- C.
Upset failure
- D.
Simple failure
- E.
Complex failure
Correct Answer
C. Upset failure -
- 44.
While troubleshooting a printing problem. The customer start explaining in great detail what he was trying to do, when he tried to print and the fix he tried to do. At what point should you interrupt him?
- A.
After he describe the first problem
- B.
As soon as you understand the problem
- C.
If you are late
- D.
As soon as you have the solution
- E.
Never
Correct Answer
E. Never -
- 45.
A user report that the stylus in his Tablet PC is not working well. What should you try first?
- A.
Align the screen
- B.
Run the service Windows Scanner
- C.
Disable and enable the stylus
- D.
Clean the stylus
- E.
Reinstall everything
Correct Answer
A. Align the screen -
- 46.
What you shouldn't forget to do in front of a customer?
- A.
To offer him/her a drink.
- B.
To tell your rates
- C.
Identify your self and your organization
- D.
To fill out the paperwork
- E.
To recommend an on site visit
Correct Answer
C. Identify your self and your organization -
- 47.
What term is used to describe one way to replicate an entire drive?
- A.
Partitioning
- B.
Disk copy
- C.
Disk replication
- D.
Disk Imaging
- E.
None of the above
Correct Answer
D. Disk Imaging -
- 48.
What are the symptoms of a dried out ink nozzle?
- A.
Paper jams
- B.
Missing lines or dots on the page
- C.
Lines on the page
- D.
Print Heads that don't move
- E.
None of the above
Correct Answer
B. Missing lines or dots on the page -
- 49.
What should you try first when an application locks up?
- A.
Press Ctrl + alt
- B.
Press the power button
- C.
Press Esc
- D.
Press Ctrl + alt + delete
- E.
Double click My computer
Correct Answer
D. Press Ctrl + alt + deleteExplanation
You press Ctrl + alt + delete to call the task managerRate this question:
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- 50.
Which one of the following errors, means that the BIOS cannot read the partition table information?
- A.
Hard Drive crash
- B.
Drive cannot be recovered
- C.
Replace SCSI bus
- D.
Bad RAM
- E.
Invalid drive or drive specification
Correct Answer
E. Invalid drive or drive specification -
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Feb 15, 2013Quiz Edited by
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Apr 25, 2012Quiz Created by
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