1.
Which of the following computer components can retain a lethal electrical charge even after the device is unplugged? (Choose Two)
A. 
B. 
C. 
D. 
E. 
2.
You are upgrading the SCSI devices in your server. For the upgrade, you must ensure that all SCSI devices are compatible. Which type of SCSI is incompatible with all other types?
A. 
B. 
C. 
D. 
3.
Which utility is used to upgrade Windows 98 to Windows XP?
A. 
B. 
C. 
D. 
4.
PCMCIA Type II cards are how thick?
A. 
B. 
C. 
D. 
E. 
5.
Which of the following tells the CPU how to interact with the rest of the PC?
A. 
B. 
C. 
D. 
E. 
6.
You have installed a new RAID system into your server. The RAID solution uses two mirrored disks. Which of the following RAID levels are being used?
A. 
B. 
C. 
D. 
E. 
7.
In Windows XP, the virtual memory file is called what?
A. 
B. 
C. 
D. 
8.
What is included in the EP laser printer toner cartridge? (Choose three.)
A. 
B. 
C. 
D. 
E. 
9.
The _________ is the measurement of the difference between the darkest color and the lightest color an LCD screen can display.
A. 
B. 
C. 
D. 
E. 
10.
Which assembly permanently presses the toner into the paper?
A. 
B. 
C. 
D. 
11.
What is the primary function of the SSID?
A. 
Secure communication between a web server and browser.
B. 
Secure communication between a server and a remote host.
C. 
A network name that identifies a wireless network.
D. 
A type of password used to secure an Ethernet 802.3 connection.
12.
You have just upgraded a client’s system to support USB 2.0. What is the maximum speed of USB?
A. 
B. 
C. 
D. 
13.
Which of the following are usually contained on an MSDS? (Choose three.)
A. 
Recommended Safety Equipment
B. 
C. 
D. 
14.
You have installed a new RAID system into your server. The RAID solution uses three disks and provides fault tolerance. Which of the following RAID levels are being used?
A. 
B. 
C. 
D. 
E. 
15.
Which class of fire extinguisher is recommended for use for a fire involving flammable metals?
A. 
B. 
C. 
D. 
E. 
16.
On a default Windows XP installation, how do you start the Disk Defragmenter program?
A. 
START > CONTROL PANEL > DISK DEFRAGMENTER
B. 
START > ALL PROGRAMS > ACCESSORIES > SYSTEM TOOLS > DISK DEFRAGMENTER
C. 
START > ALL PROGRAMS > DISK DEFRAGMENTER
D. 
START > CONTROL PANEL > ADMINISTRATIVE TOOLS > DISK DEFRAGMENTER
17.
Which of the following devices are commonly seen as PCMCIA Type III cards?
A. 
B. 
C. 
D. 
18.
You need to install a device driver on a Windows XP computer. The device driver is not digitally signed. Which level of access do you need to be able to install the driver?
A. 
B. 
C. 
D. 
19.
Which of the following protocols is used for network addressing?
A. 
B. 
C. 
D. 
E. 
20.
Which of the following types of displays has the best performance characteristics?
A. 
B. 
C. 
D. 
21.
To increase security, you decide to block the Telnet protocol. Which port will you need to block to prevent Telnet from being used?
A. 
B. 
C. 
D. 
E. 
22.
The LCD screen on your laptop is flickering intermittently. What is the most likely caused of this problem?
A. 
B. 
C. 
D. 
23.
Which of the following command-line utilities is used to format a hard disk to clean it off and prepare it for an operating system?
A. 
B. 
C. 
D. 
24.
Bluetooth Class 2 devices have a maximum communication range of how far?
A. 
B. 
C. 
D. 
25.
You will be installing both Windows 98 and Windows XP on a computer, and you want to be able to dual-boot and read all files on the computer from either operating system. Which of the following file systems should you use on the hard drive?
A. 
B. 
C. 
D.