Communication

4 Questions | Total Attempts: 156

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Communication Quizzes & Trivia

Communication in customer care


Questions and Answers
  • 1. 
    Verbal communication is when....
    • A. 

      You speak directly to someone

    • B. 

      When you Smile

    • C. 

      When you listen

  • 2. 
    Non Verbal Communication is...
    • A. 

      Body Language

    • B. 

      Speaking

    • C. 

      Ignoring

  • 3. 
    A smile can be the most important thing you do to make a customer feel comfortable!
    • A. 

      True

    • B. 

      False

  • 4. 
    A customer will share their bad customer service experience with 5 or more people!
    • A. 

      True

    • B. 

      False