Communication

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Communication Quizzes & Trivia

This quiz will assess your knowledge of essential communication skills needed for providing exceptional customer service.

Questions and Answers
  • 1. 

    Which of the following best describes communication?

    • A.

      Talking

    • B.

      Easy

    • C.

      Listening

    • D.

      Exchanging information with others

    • E.

      All of the above

    Correct Answer
    D. Exchanging information with others
  • 2. 

    If someone asks you a question, and you do not know the answer, what should you do?

    • A.

      Say "I don't know."

    • B.

      Say, "I'm not sure, but I would be more than happy to find the answer and get back to you as soon as I know."

    • C.

      Say "There is nobody here that can answer that question, you might want to look for the answer somewhere else."

    • D.

      Say "I'm not sure, but when you find the answer could you let me know."

    Correct Answer
    B. Say, "I'm not sure, but I would be more than happy to find the answer and get back to you as soon as I know."

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jan 07, 2013
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 24, 2009
    Quiz Created by
    Hthomp6

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