Communication For Successful Selling: How To Build Relationships

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| By Amrit Virk
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Amrit Virk
Community Contributor
Quizzes Created: 1 | Total Attempts: 71
Questions: 10 | Attempts: 71

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Communication For Successful Selling: How To Build Relationships - Quiz

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Questions and Answers
  • 1. 

    The act of exchanging information between seller and buyer ?

    • A.

      Communication

    • B.

      Netiquette

    • C.

      Etiquette

    • D.

      Selling

    Correct Answer
    A. Communication
    Explanation
    Communication is the process of exchanging information between a seller and a buyer. It involves the transmission of messages, ideas, and thoughts through verbal or non-verbal means. In a seller-buyer relationship, effective communication is crucial for understanding each other's needs, negotiating terms, and building trust. It allows both parties to convey their expectations, ask questions, and provide feedback, ultimately leading to a successful transaction.

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  • 2. 

     Manners for communicating over the internet are called as ?

    • A.

      Internet Laws

    • B.

      Internet Policies

    • C.

      Netiquettes

    • D.

      Regulations

    Correct Answer
    C. Netiquettes
    Explanation
    Netiquettes refers to the manners or guidelines for communicating over the internet. It includes practices such as using proper language, being respectful, and avoiding spam or offensive content. Netiquettes help to create a positive and respectful online environment for all users. Internet Laws, Internet Policies, and Regulations, on the other hand, refer to legal and regulatory frameworks governing the use and behavior on the internet, which are different from the concept of netiquettes.

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  • 3. 

    Which of the following is important to overcome barriers in sale and shows that you are concerned about them ?

    • A.

      Promotions

    • B.

      Bribe

    • C.

      Empathy

    • D.

      Discounts

    Correct Answer
    C. Empathy
    Explanation
    Empathy is important to overcome barriers in sales and shows that you are concerned about them. Empathy allows salespeople to understand and relate to the needs, concerns, and emotions of their customers. By demonstrating empathy, salespeople can build trust, establish rapport, and effectively address any barriers or objections that may arise during the sales process. This helps to create a positive and supportive sales environment, ultimately increasing the chances of a successful sale.

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  • 4. 

    Ability to change buyers thinking and course of action is called as ?

    • A.

      Persuasion

    • B.

      Pleading

    • C.

      Pledging

    • D.

      Requesting

    Correct Answer
    A. Persuasion
    Explanation
    Persuasion refers to the ability to influence or convince someone to change their thinking or course of action. It involves presenting arguments, evidence, or emotional appeals in a compelling manner to sway someone's opinion or behavior. It is a skill commonly used in sales, marketing, politics, and other areas where the goal is to convince others to adopt a particular viewpoint or take a specific action.

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  • 5. 

    Signs that the buyer does not agree with the facts or does not think the product is beneficial.?

    • A.

      Caution Signals

    • B.

      Acceptance Signals

    • C.

      Uninterest signals

    • D.

      Disagreement Signals

    Correct Answer
    D. Disagreement Signals
    Explanation
    Disagreement signals refer to signs that the buyer does not agree with the facts or does not perceive the product as beneficial. These signals can include objections, skepticism, or outright disagreement expressed by the buyer during the sales process. It is important for the salesperson to recognize and address these signals in order to better understand the buyer's concerns and provide appropriate solutions or clarifications.

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  • 6. 

    Signs that shows  buyer is skeptical toward what the salesperson says?

    • A.

      Disagreement Signals

    • B.

      Caution Signals

    • C.

      Acceptance Signals

    • D.

      Uninterest Signals

    Correct Answer
    B. Caution Signals
    Explanation
    Caution signals are signs that indicate a buyer's skepticism towards what the salesperson says. These signals can include the buyer asking for more information, seeking clarification, expressing doubts or concerns, or requesting evidence or proof. These caution signals suggest that the buyer is not fully convinced or trusting of the salesperson's claims or statements, and may require further reassurance or persuasion before making a purchasing decision.

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  • 7. 

    The act of Gathering data from buyer to know customer needs by asking questions?

    • A.

      Questionnaire

    • B.

      Probing

    • C.

      Flashcards

    • D.

      Flyers

    Correct Answer
    B. Probing
    Explanation
    Probing is the act of gathering data from a buyer to understand their needs by asking questions. This technique involves asking open-ended questions to gain deeper insights into the customer's requirements, preferences, and pain points. By probing, sales professionals can uncover valuable information that helps them tailor their offerings and provide personalized solutions to meet the customer's needs effectively. This approach allows for a more thorough understanding of the customer's requirements and enables the salesperson to build a stronger relationship with the buyer.

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  • 8. 

    Factors that disturbs communication between a buyer and seller are known as?

    • A.

      Distractions

    • B.

      Caution Signals

    • C.

      Disagreements

    • D.

      Noise

    Correct Answer
    D. Noise
    Explanation
    Noise refers to any factor that disrupts or interferes with the communication process between a buyer and seller. It can be both internal and external, such as background noise, distractions, language barriers, or even misunderstandings. Noise can hinder effective communication by causing confusion, misinterpretation, or a breakdown in the message being conveyed. Therefore, it is essential for both parties to identify and minimize noise in order to ensure clear and successful communication.

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  • 9. 

    The origin of communication is known as

    Correct Answer
    Source
  • 10. 

    Last but most important part to make a communication successful is

    Correct Answer
    Feedback
    Explanation
    Feedback is the final and crucial element in ensuring successful communication. It allows for the exchange of thoughts, ideas, and opinions between the sender and receiver, enabling them to understand each other better. Feedback provides an opportunity for clarification, validation, and improvement in communication. It helps in identifying any misunderstandings, addressing concerns, and making necessary adjustments. Without feedback, communication remains incomplete and ineffective, as it lacks the necessary loop of information exchange and understanding.

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