Business Driven Information System Quiz

15 Questions | Total Attempts: 67

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Business Process Quizzes & Trivia

Questions and Answers
  • 1. 
    It is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
    • A. 

      Value Chain

    • B. 

      Business Process

    • C. 

      Business segmentation

    • D. 

      Differentiation

  • 2. 
    The ___________________ approach views an organization as a series of processes, each of which adds value to the product or service for each customer.
    • A. 

      Value Chain

    • B. 

      Business Process

    • C. 

      Business Segmentation

    • D. 

      Differentiation

  • 3. 
    A switching cost need not have an associated monetary cost.
    • A. 

      True

    • B. 

      False

  • 4. 
    A reverse auction is an auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
    • A. 

      True

    • B. 

      False

  • 5. 
    Competitive Advantage is one of the Five Forces Model.
    • A. 

      True

    • B. 

      False

  • 6. 
    The acquisition and analysis of events and trends in the environment external to an organization.
    • A. 

      Supply Chain

    • B. 

      Loyalty Programs

    • C. 

      Environmental scanning

    • D. 

      Competitive Advantage

  • 7. 
    A common type of effectiveness IT Metrics which measures the ease with which people perform transactions and/or find information.
    • A. 

      Customer Satisfaction

    • B. 

      Conversion Rates

    • C. 

      Usability

    • D. 

      Financial

  • 8. 
    It is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance.
    • A. 

      Metrics

    • B. 

      Value Chain Analysis

    • C. 

      Segmentation

    • D. 

      Benchmarking

  • 9. 
    He is responsible for ensuring the ethical and legal use of information within an organization.
    • A. 

      CSO

    • B. 

      CPO

    • C. 

      CTO

    • D. 

      CKO

  • 10. 
    One of the broad roles of Chief information officer, except:
    • A. 

      Manager

    • B. 

      Communicator

    • C. 

      Leader

    • D. 

      Dictator

  • 11. 
    When beginning to learn about information technology, it is important to understand the following, except:
    • A. 

      IT Communication

    • B. 

      IT Resources

    • C. 

      IT Culture

    • D. 

      Information

  • 12. 
    Functional areas are interdependent.
    • A. 

      True

    • B. 

      False

  • 13. 
    A department in an organization that plans for develops, implements, and maintains IT hardware, software, and the portfolio of applications that people use to support the goals of an organization.
    • A. 

      Accounting

    • B. 

      Management Information System

    • C. 

      Operations Management

    • D. 

      Production Management

  • 14. 
    ___________________ is a B2B marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid.
    • A. 

      Reverse Auction

    • B. 

      Supplier Power

    • C. 

      B2B Marketplace

    • D. 

      Private Exchange

  • 15. 
    Efficiency IT Metrics measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
    • A. 

      True

    • B. 

      False

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