Collections Quiz

20 Questions | Total Attempts: 32

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PSA Quizzes & Trivia

This quiz covers the following topics:DPA / Data CleansingStatuatory NoticesJob ChecksPSA / DiagnosisCollection Charges


Questions and Answers
  • 1. 
    Following the Notice of Default, when is the Notice of Termination sent via Tallyman?
    • A. 

      18 days later

    • B. 

      14 days later

    • C. 

      7 days later

    • D. 

      21 days later

  • 2. 
    Who does not need to complete DPA, when speaking to a customer?
    • A. 

      Management

    • B. 

      Compliance Department

    • C. 

      Everyone must complete DPA

    • D. 

      Collections

  • 3. 
    What charge is applied to a customers account for a bounced DD without any charges for letters?
    • A. 

      £17

    • B. 

      £22

    • C. 

      £12

    • D. 

      £20

  • 4. 
    When is a NOD issued automatically by Tallyman?
    • A. 

      When an account is in 30 days anticipated work list

    • B. 

      When an account is in FPM worklist

    • C. 

      When an account is in one down work list

    • D. 

      When an account has legal arrears

  • 5. 
    What is an appropriate question to ask an employer in a job check?
    • A. 

      Did they ever nick anything

    • B. 

      Have they been in the job 6 months

    • C. 

      How much do they earn

    • D. 

      How many holidays does the customer get

  • 6. 
    What ideally should be included in a good PSA?
    • A. 

      Waffle

    • B. 

      Specifics

    • C. 

      Subjective Opinions

    • D. 

      Notes that customer has spent money

  • 7. 
    What does NOT stand for?
    • A. 

      Notice of Terms

    • B. 

      Notive of Transaction

    • C. 

      Notice of Termination

    • D. 

      Notice of Traffic

  • 8. 
    To send an account legal, whats the latest date a job check can be done?
    • A. 

      1 week before

    • B. 

      1 month before

    • C. 

      1 day before

    • D. 

      Not at all

  • 9. 
    A real problem for a customer is...
    • A. 

      Family Holiday

    • B. 

      Made Redundant

    • C. 

      Wifes Birthday

    • D. 

      Broken Bed

  • 10. 
    If a customer will not complete DPA, what question should you ask then?
    • A. 

      Telephone Numbers

    • B. 

      Address

    • C. 

      Employer Details

    • D. 

      Date of Birth

  • 11. 
    What does DPA stand for?
    • A. 

      Data Protection Act

    • B. 

      Details Protection Act

    • C. 

      Data Protection Authority

    • D. 

      Data Processing Association

  • 12. 
    When doing a job check what information do we need when advised a customer has left?
    • A. 

      Why did they leave the company

    • B. 

      Forwarding work details

    • C. 

      When did they leave the company

    • D. 

      All of the above

  • 13. 
    A customers mother rings and asks to see details of her sons agreement with us as he is seriously ill in hospital, what would you say:
    • A. 

      Send the details to her she is his mother

    • B. 

      Request she must provide written authorisation showing that she acts for her son

    • C. 

      Advise her to call back in 1 month if her son is still ill

    • D. 

      Advise we can never give out info only to the customer

  • 14. 
    How much does a home trace cost?
    • A. 

      £17

    • B. 

      £55

    • C. 

      £75

    • D. 

      £40

  • 15. 
    What does PSA stand for?
    • A. 

      Possible Scenario Agenda

    • B. 

      Proven Story Area

    • C. 

      Person to speak to with authority

    • D. 

      Problem Solution Arrangement

  • 16. 
    Why do we apply collection charges?
    • A. 

      To make money

    • B. 

      To cover our costs in administering collections activity

    • C. 

      As a penalty for not paying on time

    • D. 

      Because the law says we must

  • 17. 
    Which is the most important thing to put in a PSA?
    • A. 

      The date in format (dd.mm.yy)

    • B. 

      The real problem

    • C. 

      When the customer will next get paid

    • D. 

      What benefits the customer gets

  • 18. 
    What does NOD stand for?
    • A. 

      Notice of Destruction

    • B. 

      Notice of Demand

    • C. 

      Notice of Default

    • D. 

      Notice of Denial

  • 19. 
    How much is charged for a text message?
    • A. 

      50p

    • B. 

      £1

    • C. 

      Nothing

    • D. 

      £5

  • 20. 
    When asking for a full job check, who would is it best to speak with?
    • A. 

      Customer

    • B. 

      Reception

    • C. 

      HR

    • D. 

      Work College