Collected / Confirmed Customer ID Information Correctly

14 Questions | By Chels0124 | Last updated: Mar 20, 2022 | Total Attempts: 37

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Read the following questions carefully and choose the most appropriate answer accordingly.

Questions and Answers

1.

1. Customer's existing phone number in AD is 65-63458939. However, you cannot find any information with his primary email address [email protected] What should you do next?
- A.
  
  Confirm existing email address in AD and proceed to assist the customer
- B.
  
  Confirm whether it’s a new email or not and update the information in AD if necessary
2.

2. What are the 3 critical information that needs to be captured and confirmed in Customer ID Information
- A.
  
  First Name, Last Name, Primary Email Address
- B.
  
  Primary Email Address, Phone #, Country
- C.
  
  Primary Email Address, Phone #, Full Name
3.

If you found existing records in AD using customer’s phone number, you need to also confirm full name and email address (phonetically).
- A.
  
  True
- B.
  
  False
4.

After you have confirmed customer's country, what information is most critical when collecting customer's phone number
- A.
  
  Ask If it’s a mobile or land line number
- B.
  
  Area code
- C.
  
  Country code
5.

Please provide the area code for the following cities:MY - Kelana Jaya
6.

MY - Penang
7.

TH - Bangkok
8.

TH - Chiang Mai
9.

PH - Manila
10.

PH - Cebu
11.

ID - Jakarta
12.

ID - Bandung
13.

VT - Hanoi
14.

VT - Ho Chi Minh

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