Collected / Confirmed Customer ID Information Correctly

14 Questions | Total Attempts: 37

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Customer Quizzes & Trivia

Read the following questions carefully and choose the most appropriate answer accordingly.


Questions and Answers
  • 1. 
    1. Customer's existing phone number in AD is  65-63458939. However, you cannot find any information with his primary email address [email protected] What should you do next?
    • A. 

      Confirm existing email address in AD and proceed to assist the customer

    • B. 

      Confirm whether it’s a new email or not and update the information in AD if necessary

  • 2. 
    2. What are the 3 critical information that needs to be captured and confirmed in Customer ID Information
    • A. 

      First Name, Last Name, Primary Email Address

    • B. 

      Primary Email Address, Phone #, Country

    • C. 

      Primary Email Address, Phone #, Full Name

  • 3. 
    If you found existing records in AD using customer’s phone number, you need to also confirm full name and email address (phonetically).
    • A. 

      True

    • B. 

      False

  • 4. 
    After you have confirmed customer's country, what information is most critical when collecting customer's phone number
    • A. 

      Ask If it’s a mobile or land line number

    • B. 

      Area code

    • C. 

      Country code

  • 5. 
    Please provide the area code for the following cities:MY - Kelana Jaya
  • 6. 
    MY - Penang
  • 7. 
    TH - Bangkok
  • 8. 
    TH - Chiang Mai
  • 9. 
    PH - Manila
  • 10. 
    PH - Cebu
  • 11. 
    ID - Jakarta
  • 12. 
    ID - Bandung
  • 13. 
    VT - Hanoi
  • 14. 
    VT - Ho Chi Minh
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