Read the following questions carefully and choose the most appropriate answer accordingly.
Confirm existing email address in AD and proceed to assist the customer
Confirm whether it’s a new email or not and update the information in AD if necessary
First Name, Last Name, Primary Email Address
Primary Email Address, Phone #, Country
Primary Email Address, Phone #, Full Name
True
False
Ask If it’s a mobile or land line number
Area code
Country code
Wait!
Here's an interesting quiz for you.