Read the following questions carefully and choose the most appropriate answer accordingly.
Questions and Answers
1.
1. Customer's existing phone number in AD is 65-63458939. However, you cannot find any information with his primary email address [email protected] What should you do next?
A. 
Confirm existing email address in AD and proceed to assist the customer
B. 
Confirm whether it’s a new email or not and update the information in AD if necessary
2.
2. What are the 3 critical information that needs to be captured and confirmed in Customer ID Information
A. 
First Name, Last Name, Primary Email Address
B. 
Primary Email Address, Phone #, Country
C. 
Primary Email Address, Phone #, Full Name
3.
If you found existing records in AD using customer’s phone number, you need to also confirm full name and email address (phonetically).
A. 
True
B. 
False
4.
After you have confirmed customer's country, what information is most critical when collecting customer's phone number
A. 
Ask If it’s a mobile or land line number
B. 
Area code
C. 
Country code
5.
Please provide the area code for the following cities:MY - Kelana Jaya
This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...
Questions: 5 | Attempts: 7454 | Last updated: Mar 21, 2022
Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...