Collected / Confirmed Customer ID Information Correctly
14 Questions
| Total Attempts: 37
Read the following questions carefully and choose the most appropriate answer accordingly.
Questions and Answers
- 1.1. Customer's existing phone number in AD is 65-63458939. However, you cannot find any information with his primary email address [email protected] What should you do next?
- A.
Confirm existing email address in AD and proceed to assist the customer
- B.
Confirm whether it’s a new email or not and update the information in AD if necessary
- 2.2. What are the 3 critical information that needs to be captured and confirmed in Customer ID Information
- A.
First Name, Last Name, Primary Email Address
- B.
Primary Email Address, Phone #, Country
- C.
Primary Email Address, Phone #, Full Name
- 3.If you found existing records in AD using customer’s phone number, you need to also confirm full name and email address (phonetically).
- A.
True
- B.
False
- 4.After you have confirmed customer's country, what information is most critical when collecting customer's phone number
- A.
Ask If it’s a mobile or land line number
- B.
Area code
- C.
Country code
- 5.Please provide the area code for the following cities:MY - Kelana Jaya
- 6.MY - Penang
- 7.TH - Bangkok
- 8.TH - Chiang Mai
- 9.PH - Manila
- 10.PH - Cebu
- 11.ID - Jakarta
- 12.ID - Bandung
- 13.VT - Hanoi
- 14.VT - Ho Chi Minh
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