1.
How many ways are there to manually clock an employee in?
Correct Answer
D. 2 (CICO Kiosk/ Clock In Clock Out )
Explanation
The correct answer is 2 (CICO Kiosk/ Clock In Clock Out). This means that there are two ways to manually clock an employee in, either through the CICO Kiosk or the Clock In Clock Out system.
2.
How many times should an employee clock in/clock out in one day (assuming the associate is only working one shift)?
Correct Answer
A. 1
Explanation
An employee should clock in and clock out only once in one day if they are working one shift. This is because clocking in and out marks the beginning and end of their workday, respectively. Clocking in and out multiple times in a day would suggest that the employee is working multiple shifts or taking breaks during their shift. Therefore, the correct answer is 1.
3.
If an employee fails to clock in, what happens (check all that apply)?
Correct Answer(s)
A. Employee will not get credit for the work for the day
B. Supervisor will be required to have a conversation with the employee to stress procedures and remind them to Clock IN.
C. Events will populate in LM.
D. Reports are blank!
Explanation
If an employee fails to clock in, several things will happen. First, the employee will not receive credit for the work they performed that day. Second, the supervisor will need to have a conversation with the employee to emphasize the importance of following procedures and remind them to clock in. Third, events related to the missed clock-in will populate in LM. Finally, the reports will be blank since there is no record of the employee's work for that day.
4.
How long can an employee be clocked in before they have an error (what is the clock in duration window)?
Correct Answer
D. 18
Explanation
The correct answer is 18. This suggests that an employee can be clocked in for a maximum duration of 18 hours before an error occurs. This could imply that there is a system in place that monitors and tracks employee clock-in times, and any duration exceeding 18 hours would be flagged as an error. It is important for employees to adhere to this clock-in duration window to ensure accurate and reliable attendance records.
5.
If an employee has a clock out done at the wrong time 3 days ago, what are the steps to follow to fix this issue?
Correct Answer
B. Clock in Clock out screen > Look up User's clock in > Links > Details > Criteria > Set date back several days before the error is thought to have occurred > List > Adjust the clock out for the given day in the past.
Explanation
To fix the issue of a clock out done at the wrong time 3 days ago, the steps to follow are: go to the Clock in Clock out screen, look up the user's clock in, click on Links, then click on Details. In the Criteria section, set the date back several days before the error occurred. After that, click on List and adjust the clock out for the given day in the past. This process allows for the correction of the incorrect clock out time.
6.
An associate has forgotten to clock in at the Kiosk; so you need to clock him in, what is the correct option to choose in the Clock in Clock Out menu?
Correct Answer
E. Links > Clock In
Explanation
To clock in the associate who forgot to clock in at the Kiosk, the correct option to choose in the Clock in Clock Out menu is "Links > Clock In".
7.
Prove that you can Clock an Employee in an out to the trainer. They will approve you to answer yes when they have checked your work.
Correct Answer
A. Yes
Explanation
The explanation for the given correct answer is that the employee can clock in and out to the trainer, and once the trainer has verified their work, they will approve the employee to answer "yes". This suggests that the trainer has the authority to confirm the employee's attendance and work completion, allowing them to answer "yes" to indicate that they have been checked and approved.
8.
You see on a report that an employee has started work prior to their clock in window. Prove to the trainer that you can fix this issue. They will approve you to answer yes when they have checked your work.
Correct Answer
A. Yes
Explanation
The given answer "Yes" suggests that the employee's clock-in time can be adjusted or corrected to reflect the actual time they started work, even if it was before their designated clock-in window. This implies that the trainer can trust the person answering "Yes" to fix the issue by making the necessary adjustments to the employee's clock-in time.
9.
You see on a report that an employee has ended a job after their clock out window. Prove to the trainer that you can fix this issue. They will approve you to answer yes when they have checked your work.
Correct Answer
A. Yes
Explanation
The given scenario states that an employee has ended a job after their clock out window. The correct answer "Yes" suggests that the employee can fix this issue. However, without any additional context or information, it is difficult to provide a specific solution. It could involve adjusting the clock out window, addressing any technical glitches, or implementing a reminder system for employees. The trainer will need to review the employee's proposed solution before approving it.
10.
An associate has an event that goes over the end of their clock out window and over the 18 hour clock out window. This will have to be fixed. Prove to your trainer that you can fix this.
Correct Answer
A. Yes
Explanation
The correct answer is "Yes" because the question asks if the associate can fix the situation where an event goes over their clock out window and the 18-hour clock out window. By selecting "Yes," it implies that the person is capable of resolving this issue.