Asia's Claims And Return Policy Quiz

15 Questions | Attempts: 61

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Asias Claims And Return Policy Quiz - Quiz

Are you ready to take this "Asia's claims and return policy quiz? " Return policies are the rules retail merchants have established to manage the process. By this policy, customers return or exchange unwanted or defective goods. The quiz here tests your knowledge and understanding of Asia's claims and return policy. How well do you understand it? Well, we will find out as you take this quiz. Let's go now, and all the best!


Questions and Answers
  • 1. 
    All the claims will be passed through...
    • A. 

      Orisales

    • B. 

      Claims section

    • C. 

      V 3

    • D. 

      Helpdesk

  • 2. 
    In how many sections the claims menu is divided?
    • A. 

      4

    • B. 

      3

    • C. 

      2

    • D. 

      None above

  • 3. 
    What is the project name for Claims in India?
    • A. 

      Claims and Return policy

    • B. 

      Claims and Return policy India

    • C. 

      Claims and Return policy Asia

    • D. 

      None above

  • 4. 
    We shall charge handling fees to the consultant in case of exchange(damage or Staff error).
    • A. 

      True

    • B. 

      False

  • 5. 
    To process a new claim under (exchange), I need to generate a new invoice.
    • A. 

      True

    • B. 

      False

  • 6. 
    In the exchange option, we can take a higher value product against the billed product.
    • A. 

      True

    • B. 

      False

  • 7. 
    In the exchange option, we can choose more than one quantity if the billed quantity is one.
    • A. 

      True

    • B. 

      False

  • 8. 
    We can pass multiple claims in one go.
    • A. 

      True

    • B. 

      False

  • 9. 
    If the consultant does not like the fragrance, he/she can return/exchange the product.
    • A. 

      Yes

    • B. 

      No

    • C. 

      No, she can't, as per Ori-flame policy.

    • D. 

      Maybe, she can!

  • 10. 
    What is the timeline to accept the claim for the Undesirable effect?
    • A. 

      25 days

    • B. 

      10 days

    • C. 

      1 month

    • D. 

      30 days from the date of invoice

  • 11. 
    While passing a claim, which option is to be clicked to refer to the previous month's catalog price?
    • A. 

      Price

    • B. 

      Product

    • C. 

      Quantity

    • D. 

      Order

  • 12. 
    If the consultant receives the wrong product against the billed product, the claim will be passed under which option?
    • A. 

      Missed out while picked (replenish)

    • B. 

      Wrong product –mistyped by the operator (exchange)

    • C. 

      Wrong product ordered (exchange )

    • D. 

      None of above

  • 13. 
    If there is a price difference between the billed product and the consultant wants the product on offer price claim will be passed under which option?
    • A. 

      Wrong price, discount, fee, … (return product)

    • B. 

      Wrong price, discount, fee, … (keep the product, adjust mistake)

    • C. 

      Wrong product ordered

    • D. 

      None of above

  • 14. 
    We need to maintain any excel sheets for manual approval.
    • A. 

      True

    • B. 

      False

  • 15. 
    Under which option do you find the subtypes?
    • A. 

      Wrong product ordered (return)

    • B. 

      Wrong price Discount fee… (return product)

    • C. 

      Damage product (exchange)

    • D. 

      None of above

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