"Claims And Return Policy Asia"

20 Questions | Total Attempts: 52

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Asia Quizzes & Trivia

Harmonize claim process


Questions and Answers
  • 1. 
    All the claims will be passed through ………………
    • A. 

      Orisales

    • B. 

      Claims section

    • C. 

      V 3

    • D. 

      Helpdesk

  • 2. 
    In how many sections the claims menu is divided?
    • A. 

      4

    • B. 

      3

    • C. 

      2

    • D. 

      None above

  • 3. 
    What is the project name for Claims in India?
    • A. 

      Claims and Return policy

    • B. 

      Claims and Return policy India

    • C. 

      Claims and Return policy Asia

    • D. 

      None above

  • 4. 
    If wrong product is ordered by consultant which option to be selected for exchange?
    • A. 

      Mispicking –received wrong product (exchange)

    • B. 

      Wrong product ordered(exchange)

  • 5. 
    In case of exchange /replenish what is the procedure?
    • A. 

      First do CRN and the place a new order

    • B. 

      While doing the CRN click add button to add replenished code

    • C. 

      Click to exchange button and then add button

  • 6. 
    Shall we charge handling fees to the consultant in case of exchange(damage or Staff error)?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    The difference between Undesirable and dissatisfaction is ............................
    • A. 

      Undesirable is related to a skin reaction that might be attributed to use of an Oriflame product and Dissatisfaction is related to product performance

    • B. 

      Undesirable is related to product performance and Dissatisfaction is related to a skin reaction that might be attributed to use of an Oriflame product

    • C. 

      None above

  • 8. 
    To process a new claim under (exchange) do I need to generate new invoice?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    In exchange option can take higher value product against the billed product?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    In exchange option can I choose more than one quantity if the billed quantity is one  ?
    • A. 

      Yes

    • B. 

      No

  • 11. 
    Can we pass multiple claim in one go ?
    • A. 

      Yes

    • B. 

      No

  • 12. 
    If consultant does not like the frangnace can he / she return / exchange the product ?
    • A. 

      Yes

    • B. 

      No

    • C. 

      No she cant as per Oriflame policy

    • D. 

      None of above

  • 13. 
    What is the timeline to accept the claim for Undesirable effect ?
    • A. 

      25 days

    • B. 

      10 days

    • C. 

      1 month

    • D. 

      30 days from date of invoicing

  • 14. 
    While passing a claim which option to be clicked to refer the previous month catalogue price?
    • A. 

      Price

    • B. 

      Product

    • C. 

      Quantity

    • D. 

      Order

  • 15. 
    If consultant receives wrong product against the billed product, claim will be passed under which option?
    • A. 

      Missed out while picked (replenish)

    • B. 

      Wrong product –mistyped by operator (exchange)

    • C. 

      Wrong product ordered (exchange )

    • D. 

      None of above

  • 16. 
    If there is price difference of billed product and consulatnt wants the product on offer price claim will passed under which option?
    • A. 

      Wrong price, discount, fee, … (return product)

    • B. 

      Wrong price, discount, fee, … (keep product, adjust mistake)

    • C. 

      Wrong product ordered

    • D. 

      None of above

  • 17. 
    Under which option claim is passed if there is catalogue misprinting and consultant wants the product at discounted price?
    • A. 

      Catalogue error (return)

    • B. 

      Catalogue error (exchange)

    • C. 

      Exchange catalogue error

  • 18. 
    Under which option claim is passed if less quantity is punched by Customer service?
    • A. 

      Wrong product - mistyped by operator (exchange)

    • B. 

      Wrong quantity - mistyped by operator (less)

    • C. 

      Wrong product - mistyped by operator (return)

  • 19. 
    Do we need to maintain any excel sheets for manual approval?
    • A. 

      No

    • B. 

      Yes

  • 20. 
    Under which option you find the sub types ?  
    • A. 

      Wrong product ordered (return)

    • B. 

      Wrong price Discount fee… (return product)

    • C. 

      Damage product (exchange)

    • D. 

      None of above