"Claims And Return Policy Asia"
Settings
Harmonize claim process
- 1.All the claims will be passed through ………………
- A.
Orisales
- B.
Claims section
- C.
V 3
- D.
Helpdesk
- 2.In how many sections the claims menu is divided?
- A.
4
- B.
3
- C.
2
- D.
None above
- 3.What is the project name for Claims in India?
- A.
Claims and Return policy
- B.
Claims and Return policy India
- C.
Claims and Return policy Asia
- D.
None above
- 4.If wrong product is ordered by consultant which option to be selected for exchange?
- A.
Mispicking –received wrong product (exchange)
- B.
Wrong product ordered(exchange)
- 5.In case of exchange /replenish what is the procedure?
- A.
First do CRN and the place a new order
- B.
While doing the CRN click add button to add replenished code
- C.
Click to exchange button and then add button
- 6.Shall we charge handling fees to the consultant in case of exchange(damage or Staff error)?
- A.
Yes
- B.
No
- 7.The difference between Undesirable and dissatisfaction is ............................
- A.
Undesirable is related to a skin reaction that might be attributed to use of an Oriflame product and Dissatisfaction is related to product performance
- B.
Undesirable is related to product performance and Dissatisfaction is related to a skin reaction that might be attributed to use of an Oriflame product
- C.
None above
- 8.To process a new claim under (exchange) do I need to generate new invoice?
- A.
Yes
- B.
No
- 9.In exchange option can take higher value product against the billed product?
- A.
Yes
- B.
No
- 10.In exchange option can I choose more than one quantity if the billed quantity is one ?
- A.
Yes
- B.
No
- 11.Can we pass multiple claim in one go ?
- A.
Yes
- B.
No
- 12.If consultant does not like the frangnace can he / she return / exchange the product ?
- A.
Yes
- B.
No
- C.
No she cant as per Oriflame policy
- D.
None of above
- 13.What is the timeline to accept the claim for Undesirable effect ?
- A.
25 days
- B.
10 days
- C.
1 month
- D.
30 days from date of invoicing
- 14.While passing a claim which option to be clicked to refer the previous month catalogue price?
- A.
Price
- B.
Product
- C.
Quantity
- D.
Order
- 15.If consultant receives wrong product against the billed product, claim will be passed under which option?
- A.
Missed out while picked (replenish)
- B.
Wrong product –mistyped by operator (exchange)
- C.
Wrong product ordered (exchange )
- D.
None of above
- 16.If there is price difference of billed product and consulatnt wants the product on offer price claim will passed under which option?
- A.
Wrong price, discount, fee, … (return product)
- B.
Wrong price, discount, fee, … (keep product, adjust mistake)
- C.
Wrong product ordered
- D.
None of above
- 17.Under which option claim is passed if there is catalogue misprinting and consultant wants the product at discounted price?
- A.
Catalogue error (return)
- B.
Catalogue error (exchange)
- C.
Exchange catalogue error
- 18.Under which option claim is passed if less quantity is punched by Customer service?
- A.
Wrong product - mistyped by operator (exchange)
- B.
Wrong quantity - mistyped by operator (less)
- C.
Wrong product - mistyped by operator (return)
- 19.Do we need to maintain any excel sheets for manual approval?
- A.
No
- B.
Yes
- 20.Under which option you find the sub types ?
- A.
Wrong product ordered (return)
- B.
Wrong price Discount fee… (return product)
- C.
Damage product (exchange)
- D.
None of above
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