Citimortgage Escalation Procedures Quiz

5 Questions | Total Attempts: 34

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Citimortgage Escalation Procedures Quiz

The purpose of this quiz is to ensure you understand our Firm's procedures for CitiMortgage Escalations.

Questions and Answers
  • 1. 
    Select two of the below scenarios where an escalation is required.
    • A. 

      Our office has received a foreclosure referral on Monday but a Loan Modification has not been received. It is now Thursday and I have not received the document.

    • B. 

      Sale is set for Wednesday but I have no bidding instructions. I sent a required reply message in Vendorscape last week but I still haven’t received a response.

    • C. 

      Borrower called in to advise the have vacated the property.

    • D. 

      I need the action in the name of to proceed. I’ve place two required reply within messages in vendorscape but I still haven’t heard back through Vendorscape.

  • 2. 
    I’ve escalated an issue to CitiMortgage today. How many days should I wait before escalating to the next contact?
    • A. 

      2 Business Days

    • B. 

      5 Business Days

    • C. 

      1 Business Day

    • D. 

      3 Business Days

  • 3. 
    Briefly describe the process in which an escalation should be made.
  • 4. 
    If you have a CitiFinancial Issue which required escalation, what email would you contact for a first escalation?
  • 5. 
    If you have an escalation which requires immediate attention, what is your next step in addition to escalating internally?
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