Citimortgage Escalation Procedures Quiz
The purpose of this quiz is to ensure you understand our Firm's procedures for CitiMortgage Escalations.
- 1.Select two of the below scenarios where an escalation is required.
- A.
Our office has received a foreclosure referral on Monday but a Loan Modification has not been received. It is now Thursday and I have not received the document.
- B.
Sale is set for Wednesday but I have no bidding instructions. I sent a required reply message in Vendorscape last week but I still haven’t received a response.
- C.
Borrower called in to advise the have vacated the property.
- D.
I need the action in the name of to proceed. I’ve place two required reply within messages in vendorscape but I still haven’t heard back through Vendorscape.
- 2.I’ve escalated an issue to CitiMortgage today. How many days should I wait before escalating to the next contact?
- A.
2 Business Days
- B.
5 Business Days
- C.
1 Business Day
- D.
3 Business Days
- 3.Briefly describe the process in which an escalation should be made.
- 4.If you have a CitiFinancial Issue which required escalation, what email would you contact for a first escalation?
- A.
- B.
- C.
- D.
- 5.If you have an escalation which requires immediate attention, what is your next step in addition to escalating internally?
- A.
Use Telephonic Escalation
- B.
Email [email protected]
- C.
Email [email protected]
- D.
Place a required reply message in vendorscape.
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