Check For Understanding - May

30 Questions

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May Quizzes & Trivia

Questions and Answers
  • 1. 
    Before accepting an Incident / Request what needs to be checked first?
    • A. 

      Incident / Request has been logged to HP with a respective DW#

    • B. 

      Incident / Request have a huge impact to the service.

    • C. 

      Incident / Request raised by ANZ.

  • 2. 
    What is the username and password for Riverbed device.
  • 3. 
    What command to input when you want to clear interface counter?
    • A. 

      Clear counter

    • B. 

      Clear counter (Interface)

    • C. 

      Clear

    • D. 

      Counter Clear

  • 4. 
    If the case is due to Vlan configuration to whom we should assign the case.
    • A. 

      Not to be assigned as this is an ANZ managed device.

    • B. 

      Incident Duty Engineer

    • C. 

      Change Duty Engineer

  • 5. 
    What command to use to know the ISDN connection?
    • A. 

      Show ISDN

    • B. 

      Show ISDN History

    • C. 

      Show ISDN Stat

  • 6. 
    What information do we need to obtain from ANZ before accepting the case otherwise the case will be declined?
    • A. 

      BSB / Cost Centre

    • B. 

      Ping Test Result

    • C. 

      Incident Description

    • D. 

      Trace Route Result

  • 7. 
    Where do we put the BSB Number / CC in Remedy?
    • A. 

      Remarks 4

    • B. 

      Remarks 5

    • C. 

      Desk Location

    • D. 

      Mobile Number

  • 8. 
    When do we usual discover the device in e-Health / Spectrum?
    • A. 

      Non-Office Hour

    • B. 

      Weekend

    • C. 

      Office Hour

  • 9. 
    Who is the new SDM for SinTel in replacement of Adam.
    • A. 

      Carina Mana

    • B. 

      Macus Ang Yong Lee

    • C. 

      Pedro Maurisyo

    • D. 

      Ang Chia Li Carrie

  • 10. 
    If you receive an RTT Mon alarms what logs you need to extract?
    • A. 

      Sh ver

    • B. 

      Sh DMVPN

    • C. 

      Sh ip bgp sum

    • D. 

      Sh ISDN

    • E. 

      Sh ip eigrp vrf ANZ_BRANCH and “local branch ex: TAIWAN_BRANCH” nei

    • F. 

      Sh log

    • G. 

      Sh netconf counters

    • H. 

      Sh clo

  • 11. 
    What SH command was ceased for usage that caused a router to crash and reboot at SG101 Telepark? The suspected root cause was due to multiple users executing this command in the router.
    • A. 

      Show Log

    • B. 

      Show Ip vrf

    • C. 

      Show dmvpn

    • D. 

      Show ip bgp sum

  • 12. 
    What command to use if you want to see if they asked you to check if CRC error is increasing on the interface?
    • A. 

      Show crc

    • B. 

      Show error

    • C. 

      Show interface

    • D. 

      Show crc error

  • 13. 
    Scenario: ANZ Local I.T. from Laos sent a request to EMC saying they want to change the display name, what you need to do first?
    • A. 

      Decline the case and route them to HP

    • B. 

      Decline the case as this is for BAU

    • C. 

      Accept the case and escalate to Tier 2 Engineer.

  • 14. 
    After Discovering the device/s in e-Health and Remedy what tracker do we need to update?
    • A. 

      RFO Tracker

    • B. 

      On-boarding Tracker

    • C. 

      CMDB

  • 15. 
    If we received a request indicating that they want to configure 50 ports to whom do we need to escalate the case.
    • A. 

      ANZ BAU

    • B. 

      PSSC

    • C. 

      ANZ Network Provisioning

  • 16. 
    How many days/time do we follow-up through email for a case before calling the respective party to ensure we are on top of the issue:
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 17. 
    What are the countries that should NOT be declined when they raised an IPTEL Incident/Request
    • A. 

      India

    • B. 

      Australia

    • C. 

      Philippines

    • D. 

      Laos

  • 18. 
    Scenario: A request has been sent to EMC with DW# indicating that they want to have IP allocation and new VLAN ID Request.
    • A. 

      Decline the case as this should be routed to [email protected]

    • B. 

      Acknowledge the case and escalate to L2 Engineer

    • C. 

      Decline the case and route it to BAU

  • 19. 
    TRUE or FALSE: When we received a Suppressed Alarm we need to do the following: 1.       Screenshot the whole topology view in Spectrum of the site container. 2.       Select the suppressed device in the topology and click on the Root Cause tab as shown in the screenshot. Screenshot the root cause.
    • A. 

      True

    • B. 

      False

  • 20. 
    SCENARIO: Primary Link for M-SGT-CK001-F01-S-CE-R-1 which is a Singtel Managed device went down and upon verification from the logs Show Ver indicates that the System was returned by Power-On, what do you need to do next?
    • A. 

      Put the case to Resolved and chase Singtel for an RFO.

    • B. 

      Immediately close the case

    • C. 

      Send the closure template to HP and inform them that the issue is due to power outage at the local premise.

  • 21. 
    What should you do if you see auto-logging tickets starting to flood remedy?
    • A. 

      Inform team lead, login all devices logged in the tickets

    • B. 

      Inform team lead, put all tickets to pending and resume ops work

    • C. 

      Inform team lead, check for trending of the tickets logged and provide suggestion to team lead

    • D. 

      Inform team lead, put all tickets to pending, check and login for high severity devices/sites, and update tickets

  • 22. 
    TRUE OR FALSE: On Remarks field we fill in the necessary information Remark 1: AHD Remark 2: Docket/IM Remark 3: DW#
    • A. 

      True

    • B. 

      False

  • 23. 
    Who is the approving authority for EMS Change Control Process?
    • A. 

      Christian Lim

    • B. 

      Emmanuel Cordial

    • C. 

      Ron Atienza

    • D. 

      Isa Bin Mohd

  • 24. 
    For any issues detected with our tools/operations (Spectrum, Remedy, WUG, Email, Connectivity, etc.) we should tag it under what severity?
    • A. 

      Sev 1

    • B. 

      Sev 1 Internal

    • C. 

      Sev 2

    • D. 

      Sev 3

  • 25. 
    TRUE OR FALSE: In Remedy Classification Tab the classification should be as follows for Autolog and Incident Operational Categorization: Tier 1: Fault Tier 2: Others Tier 3: Others Product Categorization: Tier 1: Hardware
    • A. 

      True

    • B. 

      False

  • 26. 
    Who do we need to call if our Tokens are locked and we want it to be unlocked?
    • A. 

      RSA

    • B. 

      Alphawest EMC

    • C. 

      PSSC

    • D. 

      Emmanuel Cordial

  • 27. 
    TRUE or FALSE: After discovering the device into spectrum we would need to modify the asset information with the following information:   DCM Timeout :                               10500 Alarm On Link Down Trap:           Check Status Poll Interval:                                            180 Poll Port Status:                                      Yes AssertLinkDownAlarm:                           Yes
    • A. 

      True

    • B. 

      False

  • 28. 
    For High Memory utilization alarm, what logs do you need to extract:
    • A. 

      Show IP BGP Sum

    • B. 

      Show ver

    • C. 

      Show IP eigrp nei

    • D. 

      Show processes cpu sorted

    • E. 

      Show run

    • F. 

      Show processes cpu history

    • G. 

      Show snmp

    • H. 

      Show processes memory sorted

    • I. 

      Show sampler

    • J. 

      Show log

    • K. 

      Show DMVPN

    • L. 

      Show clock

    • M. 

      Show tech-support

  • 29. 
    What items do we remove from the router logs by using the search function (CTRL + F) in notepad as part of our effort to remove critical information before sending out the logs to recipients:
    • A. 

      Username

    • B. 

      Password

    • C. 

      User

    • D. 

      Router

    • E. 

      Key

    • F. 

      Ping

    • G. 

      Enable

    • H. 

      Snmp

  • 30. 
    BONUS: 3. Select the number that best completes the analogy 10 : 6 :: 3 : ?
    • A. 

      2

    • B. 

      1

    • C. 

      -1

    • D. 

      12