Chapter 9 Group Communication Practice Test

25 Questions | Total Attempts: 122

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Communication Quizzes & Trivia

A group is made up of different people with different personalities and views. This therefore increases the need to properly communicate and ways of reducing conflict and improving cohesion. Take up the practice test below on what we covered in chapter 9 on group communication and see how ready you are to be part of a group.


Questions and Answers
  • 1. 
    The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing?
    • A. 

      Affective

    • B. 

      Collaborative

    • C. 

      Substantive

    • D. 

      Competitive

    • E. 

      Procedural

  • 2. 
    The members of a civic association committee charged with adressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggstions. What type of conflict is the group experiencing?
    • A. 

      Affective

    • B. 

      Collaborative

    • C. 

      Substantive

    • D. 

      Competitive

    • E. 

      Procedural

  • 3. 
    Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is occuring in this situation?
    • A. 

      Affective

    • B. 

      Collaborative

    • C. 

      Substantive

    • D. 

      Competitive

    • E. 

      Procedural

  • 4. 
    Which of the following statements characterizes constructive conflict?
    • A. 

      Members focus on the issues

    • B. 

      Members' contributions are devalued

    • C. 

      Members protect and defend their own values

    • D. 

      Members avoid conflict

    • E. 

      Members resist change and try to maintain traditional procedures

  • 5. 
    Which of the following suggestions can help you apologize to a group when an apology is appropriate?
    • A. 

      Identify member responsibility for problems with "you" statements

    • B. 

      Clearly identify who is to blame for the problem

    • C. 

      Disregard how others might feel as the result of your actions

    • D. 

      Follow through on any promises to correct the situtation

    • E. 

      Plead for forgiveness because you have apologized

  • 6. 
    When a member is more concerned with his or her own goals than meeting the needs of the group which conflict style is the member using?
    • A. 

      Accommodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 7. 
    Which conflict style would be appropriate if the issue is very important to others but is not very important to you: you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?
    • A. 

      Accommodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 8. 
    Some club members want to increase membership dues by 7.00. Other club members want to increase them by 3.00. They have reached an impasse on the issue, so they decided to split the difference and raise the dues by $5. what type of conflict style did the group use?
    • A. 

      Accommodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 9. 
    Which conflict style has high concern for group goals and a low concern for member's personal goals?
    • A. 

      Accommodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 10. 
    Family members disagree about where to go for a vacation this year. Some members want a loacation when there will be a lot to do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use?
    • A. 

      Accomodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 11. 
    Nang tries to change the subject whenever group members argue. She also refuses to comment on controversial issues. What conflict style does Nang use?
    • A. 

      Accommodation

    • B. 

      Collaboration

    • C. 

      Competition

    • D. 

      Avoidance

    • E. 

      Compromise

  • 12. 
    When a member gives in to others at the expense of his or her own goals, what conflict style is the members using?
    • A. 

      Collaboration

    • B. 

      Compromise

    • C. 

      Avoidance

    • D. 

      Accomodation

    • E. 

      Compromise

  • 13. 
    When a member searches for new solution that will achieve both the individual goals of group members and the group goals, what conflict style is the member using?
    • A. 

      Competition

    • B. 

      Avoidance

    • C. 

      Collaboration

    • D. 

      Accommodation

    • E. 

      Compromise

  • 14. 
    When a member concedes some goals in order to achieve others, what conflict style is the member using?
    • A. 

      Compromise

    • B. 

      Collaboration

    • C. 

      Avoidance

    • D. 

      Accommodation

    • E. 

      Competition

  • 15. 
    When a member attempts to change the topic, which conflict style is a member using?
    • A. 

      Accommodation

    • B. 

      Avoidance

    • C. 

      Collaboration

    • D. 

      Competition

    • E. 

      Compromise

  • 16. 
    When face to face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict?
    • A. 

      Audioconferences

    • B. 

      Videoconferences

    • C. 

      Bulletin boards

    • D. 

      Email

    • E. 

      Text messaging

  • 17. 
    What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict?
    • A. 

      React, Reply, Reason, Reprimand

    • B. 

      Recognize, Reflect, Reconsider, Relate

    • C. 

      Reaons Reactions Results Resolution

    • D. 

      Resources, Repetitions, Readiness, and Resolution

    • E. 

      Recognize, Reflect, Reconsider, Reject

  • 18. 
    If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using
    • A. 

      The 4Rs Method

    • B. 

      The AEIOU model

    • C. 

      Negotation

    • D. 

      Mediation

    • E. 

      Arbition

  • 19. 
    Which method of conflict resolution employs the services of an impartial third party for hte purpose of guiding, coaching, and encouraging the disputants toward agreement?
    • A. 

      Arbitration

    • B. 

      Mediation

    • C. 

      Negotiation

    • D. 

      The 4rs method

    • E. 

      The aeiou model

  • 20. 
    Which of hte following conflict management methods is expressed as 'We should express our concerns about the conflict and suggest a solution"?
    • A. 

      Arbitration

    • B. 

      Mediation

    • C. 

      Negotiation

    • D. 

      The 4Rs Method

    • E. 

      The AEIOU Model

  • 21. 
    Mediation experts Stephen Littlejohn and Kathy Domenici suggests the following strategies for resolving conflict constructively except
    • A. 

      Show your strength and conviction by supporting your own position

    • B. 

      Speak to be understood rather than win

    • C. 

      Focus on your own perspective rather than criticizing others' behavior

    • D. 

      Explore ideas in new ways

    • E. 

      Recognize that there are many perspectives rather than polorizing a dispute into only two points of view

  • 22. 
    All of the following behaviors are more characteristic of the ways in which women respond to conflict except
    • A. 

      Women are more likely to leave a group that experiences continuous conflict

    • B. 

      Women are more likely to focus on substantive issues than men

    • C. 

      Womena re more likely to address conflict privately rather than in front of the entire group

    • D. 

      Women tend to cooperate mor than men under ideal condition

    • E. 

      Women are more likely to avoid conflict than men are

  • 23. 
    Which of the following statements is characteristic of a cohesive group
    • A. 

      Members interact with each other less

    • B. 

      Members make a lot of negative statements about the group

    • C. 

      Members want to conform to group expectations

    • D. 

      The group lacks creativity

    • E. 

      None of the above

  • 24. 
    Which symptom of group think is expressed when one group member confronts other by saying "why aren't in favor of this? you're the only one who's against it. Give it up!"?
    • A. 

      Rationalization

    • B. 

      Self-censorship

    • C. 

      Mindguarding

    • D. 

      Pressure on dissent

    • E. 

      Illusion of invulnerability

  • 25. 
    Which symptom of group think is expressed when a gorup member says "Of course, we're right. We have a perfect safety record, have done this many times, and nothing's gone wrong"?
    • A. 

      Morality

    • B. 

      Stereotyping

    • C. 

      Mindguarding

    • D. 

      Illusion of unanimity

    • E. 

      Illusions of invulnerability

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