Chapter 3: Developing And Retaining Talent

10 Questions

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Chapter 3: Developing And Retaining Talent


Questions and Answers
  • 1. 
    In performance measures, BARS stands for:
    • A. 

      Behaviourally assessed response scale

    • B. 

      Behaviourally anchored rating scale

    • C. 

      Benchmarked assessment rating scale

    • D. 

      Benchmark anchored response scale.

  • 2. 
    Management by Objectives is an approach which utilises:
    • A. 

      Locke and Latham’s goal setting theory

    • B. 

      Maslow’s hierarchy of needs

    • C. 

      Michaels et al’s War for Talent approach

    • D. 

      Honey and Mumford’s learning styles.

  • 3. 
    According to Viswesvaran et al (1996) multi-source performance appraisal ratings tend to show:
    • A. 

      Extreme levels of bias that cause very low reliability

    • B. 

      Good inter-rater reliability and low intra-rater reliability

    • C. 

      High intra- and inter-rater reliability

    • D. 

      Good intra-rater reliability and low inter-rater reliability.

  • 4. 
    One of the problems with 360° performance ratings is:
    • A. 

      People don’t tell the truth

    • B. 

      The information produced is very complex and difficult to manage properly

    • C. 

      Feedback is often biased

    • D. 

      The employee feels bullied.

  • 5. 
    Learning to associate the ‘ping’ noise your computer makes with the arrival of an email is an example of: 
    • A. 

      Operant conditioning

    • B. 

      Positive reinforcement

    • C. 

      Classical conditioning

    • D. 

      Free association.

  • 6. 
    In a call centre, the manager has a ‘leader board’ display which congratulates the five best-performing employees in the department. This is an example of: 
    • A. 

      A conditioned response

    • B. 

      Punishment

    • C. 

      An unconditioned stimulus

    • D. 

      Positive reinforcement.

  • 7. 
    The most effective reinforcement schedule for encouraging high work rates which are resistant to extinction is:
    • A. 

      Variable ratio

    • B. 

      Fixed ration

    • C. 

      Fixed interval

    • D. 

      Variable interval.

  • 8. 
    Behaviour Modelling Training draws on Bandura’s: 
    • A. 

      Social cognitive theory

    • B. 

      Social learning theory

    • C. 

      Locus of control

    • D. 

      Reciprocal determinism.

  • 9. 
    E-learning is proving increasingly popular because: 
    • A. 

      Employees can access the learning whenever is convenient to them

    • B. 

      It can integrate formal and informal learning

    • C. 

      It can combine different training methods

    • D. 

      All of the above.

  • 10. 
    • A. 

      When a company is well known for its products and so people want to work there

    • B. 

      Can be used to develop employee loyalty and commitment

    • C. 

      When a company is loyal to its employees and guarantees their jobs

    • D. 

      Is only of use for multinational private sector employers.