Certification Exam

22 Questions

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Certification Quizzes & Trivia

This is your written portion of the Certification Exam. You may use any resources (N drive, Exceptions list, istest. Byu. Edu, etc). Except for your neighbor. You may not ask anyone for help. Let the student supervisor managing your exam know when you have completed the exam so they can go over the answers with you.


Questions and Answers
  • 1. 
    You are trying to access the student’s account, but Orion suddenly starts messing up, spewing strange characters all over your monitor, closes and then won’t open again. We should refer this to:
    • A. 

      Tech Support

    • B. 

      Computer Ops

    • C. 

      Neither. We should fix it.

  • 2. 
    A student is having difficulty finding stuff in their web course and our website. We should refer them to:
    • A. 

      Tech Support

    • B. 

      Computer Ops

    • C. 

      Neither. We should fix it.

  • 3. 
    Both Computer Ops and Tech Support take calls from students.
    • A. 

      True

    • B. 

      False

  • 4. 
    In which situation(s) can you release information to a parent without a FERPA form?
    • A. 

      A 17 year old student taking a University course

    • B. 

      A 17 year old student taking a High School course.

    • C. 

      A BGS student taking STDEV 100.

    • D. 

      Both a and c

  • 5. 
    True or False: For us to give information out to a student’s guidance counselor, the counselor needs to give us 3 of the student’s personal information like net id, birth date, and confirmation number. Also, the student’s file has to have the school’s ACT code. 
    • A. 

      True

    • B. 

      False

  • 6. 
    According to FERPA, who can pay a fee (e.g. extensions, resubmission, retakes, expresses) in a University student’s account without a FERPA form?
    • A. 

      Only the student

    • B. 

      Parents of kids under 18 years old

    • C. 

      A spouse

    • D. 

      A counselor

    • E. 

      All of the above

  • 7. 
    In the following example, would you be abiding by FERPA?   A mom calls in and gives you the confirmation number of her son (who is 18) and asks to verify that lesson 4 was received by our office. She says, “John sent in lesson 4 in the mail about a week ago and I want to verify that it was received.” You see that we did receive John’s lesson 4 for PL SC 110.  You verify this information to the mom. 
    • A. 

      Yes, because you can release any and all information to parents, no matter the student’s age.

    • B. 

      Yes, because they knew that a lesson was sent, so we can tell them we received it.

    • C. 

      No, because the only information we can give a parent if their student is in a University course is directory information.

    • D. 

      No, because we cannot even access a student’s screen unless it is the student themselves on the phone.

  • 8. 
    When do you use an instructor problem form?
    • A. 

      When a student needs a grade in under two weeks.

    • B. 

      When an instructor has taken longer than two weeks to grade an assignment

    • C. 

      When a student has a question about course content that you can’t answer with your resources

    • D. 

      A student wants an exception, such as a second retake on an exam, made

    • E. 

      When a student sends an email to us that is addressed to the instructor, and you cannot answer their question.

    • F. 

      All of the above

  • 9. 
    • A. 

      Comprar Materiales Para El Curso

    • B. 

      Edit Program Selections

    • C. 

      Materials

    • D. 

      Purchase Course Materials

    • E. 

      Yo, I Wanna Buy Materials

  • 10. 
    A student calls in furious that his or her final took three days to get there and not the two we guaranteed. (It was sent before noon, but Fed-ex took longer than expected)
    • A. 

      Contact Data Entry about the situation and see if they are willing to take the call. If they are not, you refund the student the express fee (one way) using a Refund Request Form and also email [email protected] .

    • B. 

      You tell the student to file a complaint with Fed-ex.

    • C. 

      You refund them using the Fed-ex Problem Form

    • D. 

      You tell the student tough luck, it wasn't our fault.

  • 11. 
    • A. 

      The student’s high school’s ACT code

    • B. 

      Verbal agreement between the student and his or her high school

    • C. 

      The student’s height and shoe size

    • D. 

      Social security number

    • E. 

      Verification of his or her birthday and address

  • 12. 
    • A. 

      Online through is.byu.edu using credit or debit card

    • B. 

      Over the phone by calling 1-800-914-8931 using a credit or debit card

    • C. 

      Through mailing an order using check, money order, credit card or debit card

    • D. 

      In person using check, money order, cash, credit or debit card

    • E. 

      Telling their school counselor or mom that they want to take a class.

  • 13. 
  • 14. 
    By what time [all are Mountain Time] do students request an express exam to ensure that the exam gets sent out that same day and arrive at the destination the next day?
  • 15. 
    When is a typical course’s expiration date (without any outside deadlines)?
    • A. 

      One year from the registration date

    • B. 

      One year from when a student actually begins the course

    • C. 

      Whenever they want

    • D. 

      6 months from the registration date

    • E. 

      There is no expiration date

  • 16. 
    • A. 

      20 days

    • B. 

      120 days

    • C. 

      90 days

    • D. 

      60 days

    • E. 

      Any time before their expiration date

  • 17. 
    • A. 

      As many as a student needs; free

    • B. 

      Three per student regardless of how many courses they are taking; $30 each

    • C. 

      One, three-month extension per course; $20

    • D. 

      One per course; free

    • E. 

      None, ever

  • 18. 
    • A. 

      Two weeks from the day the student submitted the lesson

    • B. 

      One month

    • C. 

      Two weeks from the day the instructor receives it, so usually around 3-4 weeks

    • D. 

      They have no deadline, just when they get to it

  • 19. 
    • A. 

      E-mail through [email protected]

    • B. 

      Fax to (801) 422-0102

    • C. 

      Mail to BYU Independent Study

    • D. 

      Drop off at the BYU Independent Study office in person

    • E. 

      None, all of the above are ways that the student can submit their lessons

  • 20. 
    When can students call in and request their final exam? 
    • A. 

      Whenever they would like

    • B. 

      When all the lessons/midterms have been submitted and the student no longer wants to resubmit anything

    • C. 

      ONLY once everything has been graded

    • D. 

      After we warn students that they need a passing average on their lessons and midterms to request the final

    • E. 

      When the instructor lets the student know they can

    • F. 

      B and d

  • 21. 
    Generally, how many resubmissions are allowed per class (if the class allows resubmissions)?
    • A. 

      10 total per class

    • B. 

      Three total per class

    • C. 

      Three per lesson

    • D. 

      One per lesson

    • E. 

      Unlimited

  • 22. 
    • A. 

      $10, $15

    • B. 

      $30, $30

    • C. 

      $5, $10

    • D. 

      $5, $15

    • E. 

      $10, $20